Care Home Operations Manager - South

ZipRecruiter; Sevenoaks; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Care Home Operations Manager to support various care homes across the South Division. This role involves traveling to different locations, providing leadership to home teams, managing budgets, and ensuring quality care. Candidates must have a Registered Nurse qualification and significant experience in operational management within care homes. A competitive salary and comprehensive benefits package are offered, including an annual car allowance and extensive leave.

Benefits

Generous starting salary

£7,500 annual car allowance

All mileage and expenses paid

25 days annual leave plus bank holidays

Up to 8% employer pension contribution

Retail and leisure discounts

Free access to medical specialists

Confidential legal and counseling services

Qualifications

• Registered Nurse qualification or equivalent required.
• Experience managing budgets and financial planning.
• Strong leadership and operational management experience.

Responsibilities

• Assume General Manager responsibilities when necessary.
• Identify concerns through quality assurance.
• Manage recruitment and training of staff.

Skills

Passionate about high-quality care

Senior operational/leadership experience in a care home

Budget management and financial planning

Knowledge of CQC guidelines

Proficient in IT systems

Education

Registered Nurse (RN) qualification or equivalent

Tools

MS Office

Care management software

Job description

Job Description

We are currently seeking a Care Home Operations Manager to join our team and support homes across our South Division.

As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. You'll support care homes that need additional help in delivering excellent care or where there is a General Manager vacancy. You'll work alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans to meet our standards.

Your responsibilities include investigating formal complaints, collaborating with external healthcare professionals to resolve concerns, and promoting policies within our care homes. You will also focus on elevating clinical standards through learning and development programs.

This is a permanent position requiring regular travel and overnight stays. In return, we offer a comprehensive rewards and benefits package, including:

• Generous starting salary
• £7,500 annual car allowance
• All mileage and expenses paid
• 25 days annual leave plus bank holidays, with the option to buy/sell up to 5 days
• Up to 8% employer pension contribution
• Unlimited access to our referral scheme, earning up to £1000 per referral
• Retail and leisure discounts at major brands and supermarkets
• Free access to medical specialists for second opinions
• Confidential legal and counseling services

Required experience and qualifications:

• Passionate about high-quality care and improving residents' lives
• Registered Nurse (RN) qualification or equivalent
• Significant senior operational/leadership experience in a care home setting
• Turnaround home management experience
• Experience managing budgets, financial planning, and cost control
• Knowledge of regulatory environments, including CQC guidelines
• Proven track record of improving care quality and operational efficiency
• Understanding of fire safety, health and safety, COSHH regulations
• Proficient in IT systems, including MS Office and care management software
• Full UK driving license and ability to travel regularly

Role and responsibilities:

• Assume General Manager responsibilities and become a CQC Registered Manager if necessary
• Identify concerns through quality assurance, complaints, incidents, and implement improvements
• Prepare annual budgets with support from our Business Manager and internal stakeholders
• Manage sales inquiries and promote the home within the local community
• Foster a culture of performance management
• Oversee staff recruitment, training, motivation, and appraisals
• Commit to delivering quality care
• Build trusting relationships with residents and their families