Care Home Operations Manager - South

Integrated Care System; Sevenoaks; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent care service provider in the UK is seeking a dedicated Care Home Operations Manager to lead and support care homes across their South Division. The ideal candidate will have a Registered Nurse qualification and extensive experience in senior operational roles within care homes. You will be responsible for providing inspirational leadership, managing quality and compliance, and ensuring high standards of care. This permanent position requires regular travel and offers a comprehensive benefits package.

Benefits

£7,500 annual car allowance

Paid mileage and expenses

25 days annual leave plus bank holidays

Up to 8% pension contributions

Referral bonuses

Free specialist medical access

Confidential support services

Qualifications

• Significant senior operational/leadership experience in a care home setting.
• Experience managing budgets, financial planning, and cost control.
• Proven track record of improving care quality and operational efficiency.

Responsibilities

• Provide inspirational leadership to care home teams.
• Collaborate with General Managers to develop action plans.
• Investigate complaints and work with healthcare professionals.

Skills

Leadership

Operational management

Budget management

Knowledge of CQC guidelines

IT systems proficiency

Education

Registered Nurse (RN) qualification

Job description

Barchester Healthcare is seeking a dedicated Care Home Operations Manager to join their team and support care homes across their South Division. This is a permanent position that requires regular travel and overnight stays. The successful candidate will be responsible for providing inspirational leadership, supporting care homes in delivering excellent care, and promoting policies within the care homes. They will also be committed to ensuring the care teams meet the highest clinical standards through learning and development programmes.

Main duties of the job

As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help deliver the high standards the company is known for, as well as provide inspirational leadership to the home teams. You will be responsible for supporting care homes that need additional support in delivering excellent care or where there is a General Manager vacancy. You will work alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans to meet residents' needs. Your responsibilities include investigating formal complaints, collaborating with external healthcare professionals to resolve concerns, and promoting policies within the care homes. You will also be committed to elevating clinical standards through learning and development programmes.

About us

Barchester Healthcare is a leading provider of high-quality care and support services in the UK. They operate over 200 care homes and retirement villages, offering a range of care services to meet diverse resident needs. Barchester is dedicated to delivering the highest standards of care and fostering a positive, inclusive environment for residents and staff.

Job responsibilities

We are seeking a Care Home Operations Manager to support homes across our South Division. You will travel regularly to support your patch and help us maintain our high standards, providing leadership to our teams. You will support care homes that require additional assistance or have a General Manager vacancy. You will collaborate with General Managers and Deputy GMs to develop action plans to meet residents' needs. Your duties include investigating complaints, working with healthcare professionals, and promoting policies. You will also work to ensure clinical excellence through training and development.

This is a permanent role requiring regular travel and overnight stays. We offer a comprehensive rewards and benefits package, including a generous salary, a £7,500 annual car allowance, paid mileage and expenses, 25 days annual leave plus bank holidays (with buy/sell options), up to 8% pension contributions, referral bonuses, retail discounts, free specialist medical access, and confidential support services.

Required experience and qualifications:

• Registered Nurse (RN) qualification or equivalent professional experience
• Significant senior operational/leadership experience in a care home setting
• Turnaround management experience
• Experience managing budgets, financial planning, and cost control
• Knowledge of CQC guidelines and relevant regulations
• Proven track record of improving care quality and operational efficiency
• Understanding of regulatory and statutory requirements including fire, health and safety, COSHH
• Proficiency in IT systems, including MS Office and care management software
• Full UK driving licence and ability to travel regularly and stay away from home

Role and responsibilities:

• Assume General Manager responsibilities and become a CQC Registered Manager if needed
• Identify concerns through quality assurance, complaints, incidents, or accidents and implement improvements
• Assist in preparing annual budgets with the support of the Business Manager
• Manage all sales inquiries and promote the home locally
• Build a culture of performance management
• Oversee staff recruitment, training, motivation, and appraisal processes
• Deliver quality care and build trusting relationships with residents and families

Person Specification

Qualifications

• Registered Nurse (RN) or equivalent, with senior leadership experience in a care home
• Full UK driving licence and ability to travel and stay away from home

Disclosure and Barring Service Check

This post requires a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure submission will be necessary to check for previous criminal convictions.

Salary expectations will be discussed at the interview stage.