Care Home Operations Manager - South

Barchester Healthcare; Greater London; On-site; GBP 50,000 - 60,000; Full time

Job summary

Barchester Healthcare is looking for a Care Home Operations Manager to lead teams across the South Division, ensuring the provision of high-quality care. This role involves significant operational responsibilities, including supporting care home managers, managing complaints, and maintaining compliance. The position offers a competitive salary, a company car allowance, and a robust benefits package.

Benefits

£7,500 annual car allowance

25 days annual leave plus bank holidays

Up to 8% employers pension contribution

Qualifications

• Registered Nurse (RN) qualification or equivalent experience.
• Significant experience in a senior operational role in a care home.
• Strong understanding of CQC guidelines.

Responsibilities

• Support homes and manage leadership to ensure high standards.
• Investigate complaints and implement quality improvements.
• Prepare annual budgets in collaboration with stakeholders.

Skills

Leadership

Care management

Budget management

Regulatory compliance

Problem solving

Communication

Education

Registered Nurse (RN) qualification

Tools

IT systems

Job description

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Join to apply for the Care Home Operations Manager - South role at Barchester Healthcare

We are currently seeking a Care Home Operations Manager to join our team and support homes across our South Division.

As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met.

As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes.

Benefits

This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including:

Generous starting salary

£7,500 annual car allowance

All mileage and expenses paid

25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days*

Up to 8% employers pension contribution

Required Experience And Qualifications

Passionate about providing high-quality care and improving the lives of residents

Registered Nurse (RN) qualification or equivalent professional experience

Significant experience in a senior operational/leadership role in a care home setting

Turnaround home management experience

Significant experience in managing budgets, financial planning, and cost control

Experience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations

Strong track record of improving care quality and driving operational efficiencies

Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH

Proficient in IT systems, including MS Office and care management software, for record-keeping and reporting

Full UK driving licence, with the ability to travel regularly and stay away from home

Role And Responsibilities

Take on General Manager responsibilities and become a CQC Registered Manager if needed

Identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements

With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders

Manage all sales enquires and proactively promote the home in the local community

Build a culture of robust performance management

Oversee staff recruitment, training, motivation, communication, supervision, and appraisal

Demonstrate determination to deliver quality care

Build close and trusting relationships with residents and their loved ones

This is a demanding but rewarding national role that could see you based anywhere across the South of England. You must be prepared to travel long distances with regular periods of time away from home. As you'll be working within our homes, you'll need to be flexible across days and nights, as well as bank holidays and weekends. You should also be available by mobile phone and email while out of hours. As Operations Manager, you can expect a lot of responsibility and pressure and you'll be a strong, resilient and confident individual who will thrive on this.

7766

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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