Care Home Operations Manager - North

Job Description

As a Nursing Home Operations Manager at Barchester covering our North Division, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. You'll support care homes that need additional support or have a General Manager vacancy. You'll work alongside Care Home General Managers and Deputy General Managers to develop and implement action plans to meet our standards.
Your responsibilities include investigating formal complaints, collaborating with external healthcare professionals to resolve concerns, and promoting policies within our care homes. You will also focus on achieving the best clinical standards through learning and development programs.

This is a permanent position requiring regular travel and overnight stays. In return, we offer a comprehensive rewards and benefits package, including:
- Generous starting salary
- £7,500 annual car allowance
- All mileage and expenses paid
- 25 days annual leave plus bank holidays, with buy/sell options for up to 5 days
- Up to 8% employer pension contribution
- Access to our refer-a-friend scheme, earning up to £1000 per referral
- Retail and leisure discounts at major brands and supermarkets
- Free access to medical specialists for second opinions
- Confidential and free counselling and legal services

Required experience and qualifications:
- Passion for high-quality care and improving lives
- Registered Nurse (RN) qualification or equivalent experience
- Significant senior operational/leadership experience in a care home
- Turnaround home management experience
- Experience managing budgets, financial planning, and cost control
- Knowledge of regulated environments, CQC guidelines, and relevant regulations
- Proven track record of improving care quality and operational efficiency
- Understanding of regulatory and statutory requirements (fire, health and safety, COSHH)
- Proficiency in IT systems, including MS Office and care management software
- Full UK driving licence and ability to travel regularly and stay away from home

Role and responsibilities:

- Assume General Manager responsibilities and become a CQC Registered Manager if needed
- Identify concerns through quality assurance, complaints, incidents, and accidents, and implement improvements
- Prepare annual budgets with the support of our Business Manager and internal stakeholders
- Manage sales inquiries and promote the home locally
- Foster a culture of performance management
- Oversee recruitment, training, motivation, communication, supervision, and appraisals
- Demonstrate commitment to quality care
- Build trusting relationships with residents and their loved ones

This demanding but rewarding role may be based anywhere across Northern England. You should be prepared to travel long distances and spend periods away from home.