Care Home Manager (Residential Care)

Kingsley Home Care Services; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading care home group is seeking a Home Manager for Brooke House, a 35-bed residential care home in Norfolk. The role involves overseeing daily operations, ensuring regulatory compliance, managing budgets, and fostering a positive environment for both staff and residents, making a meaningful impact in people’s lives.

Benefits

Supportive team environment

Opportunities for professional development

Qualifications

• CQC-registered Home Manager with experience in residential and dementia care.
• Proven ability to manage compliance, budgets, and staff performance.

Responsibilities

• Lead daily operations ensuring compliance with CQC regulations.
• Manage budget and maintain occupancy levels.
• Provide leadership to staff promoting a culture of kindness and empathy.

Skills

CQC standards knowledge

Communication skills

Marketing and business skills

Leadership

Person-centred care

Job description

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

About the Home:

We are seeking a Home Manager to lead Brooke House, a beautiful 35-bed residential care home set in the Norfolk countryside, just outside Norwich. Housed in an elegant Edwardian building, formerly home to the Mackintosh family, famous for their chocolate, Brooke House offers a stunning environment with period features and landscaped gardens.

About the Role:

As Home Manager, you will lead the daily operations of Brooke House, ensuring full compliance with CQC regulations and all relevant legislation. You will be responsible for delivering high-quality care and support to residents, achieving financial targets, and maintaining optimum occupancy levels.

You will be supported externally by dedicated Operations and Central teams, and within the home, you will have the support of a Deputy Manager, Senior Carers, and an Administrator. These teams will collaborate with you to ensure smooth operations and exceptional standards of care.

You will be a visible and effective leader, working closely with all departments—including housekeeping and maintenance—to uphold a safe, welcoming, and well-run environment.

The ideal candidate will be a CQC-registered Home Manager with experience in residential and dementia care. You will be confident in managing compliance, budgets, and staff performance, with a proven ability to drive continuous improvement.

Reports to: Operations Manager

Key duties and responsibilities

• Provide leadership and direction to the home’s staff team, promoting a culture of kindness, compassion, and empathy.
• Ensure the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support.
• Manage the home’s budget, ensuring financial targets are met and costs are effectively managed.
• Develop and implement a strategic marketing plan to maintain full occupancy and promote the home’s services to potential residents, families, and stakeholders.
• Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns.

Skills and attributes

• Previous experience managing a residential home.
• A strong working knowledge of CQC standards with a proven record of working towards achieving Outstanding ratings.
• Excellent communication skills and the ability to maintain effective working relationships with internal and external professionals, families, and visitors.
• A proven track record of marketing and business skills within the private care sector, running a commercially successful care home.
• Enthusiasm and passion for developing high levels of person-centred care.
• Ability to actively participate in the growth and development of the care service.

What will you gain?

You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.