Care Home Manager (Residential Care)

Kingsley Healthcare Group; England; On-site; GBP 50,000; Full time

Job summary

Kingsley Healthcare Group seeks a Home Manager for Brooke House, a 35-bed residential care home near Norwich. This role involves leading operations, ensuring compliance with CQC standards, managing budgets, and delivering high-quality care. The ideal candidate will have significant experience in residential care and a strong commitment to developing person-centred care.

Benefits

Comprehensive induction and training programme

Career development opportunities

Employee Assistance Programme

Blue Light Card Scheme

Full DBS disclosure fees covered

Performance-related bonus

25 days annual leave plus bank holidays

Relocation assistance

Qualifications

• Previous experience managing a residential home.
• Proven track record of achieving Outstanding ratings.
• Strong business acumen in managing a care home.

Responsibilities

• Lead daily operations and compliance with CQC regulations.
• Manage home budget and maintain financial targets.
• Implement marketing strategies for full occupancy.

Skills

CQC standards knowledge

Communication

Marketing

Leadership

Education

CQC registration

Job description

About The Company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About The Role

About the Home:

We are seeking a Home Manager to lead Brooke House, a beautiful 35-bed residential care home set in the Norfolk countryside, just outside Norwich. Housed in an elegant Edwardian building, formerly home to the Mackintosh family, famous for their chocolate, Brooke House offers a stunning environment with period features and landscaped gardens.

About The Role

As Home Manager, you will lead the daily operations of Brooke House, ensuring full compliance with CQC regulations and all relevant legislation. You will be responsible for delivering high-quality care and support to residents, achieving financial targets, and maintaining optimum occupancy levels.

You will be supported externally by dedicated Operations and Central teams, and within the home, you will have the support of a Deputy Manager, Senior Carers, and an Administrator. These teams will collaborate with you to ensure smooth operations and exceptional standards of care.

You will be a visible and effective leader, working closely with all departments—including housekeeping and maintenance—to uphold a safe, welcoming, and well-run environment.

The ideal candidate will be a CQC-registered Home Manager with experience in residential and dementia care. You will be confident in managing compliance, budgets, and staff performance, with a proven ability to drive continuous improvement.

Reports to: Operations Manager

Key duties and responsibilities

• Provide leadership and direction to the home’s staff team, promoting a culture of kindness, compassion, and empathy.
• Ensure the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support.
• Manage the home’s budget, ensuring financial targets are met and costs are effectively managed.
• Develop and implement a strategic marketing plan to maintain full occupancy and promote the home’s services to potential residents, families, and stakeholders.
• Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns.
  
  

Skills and attributes

• Previous experience managing a residential home.
• A strong working knowledge of CQC standards with a proven record of working towards achieving Outstanding ratings.
• Excellent communication skills and the ability to maintain effective working relationships with internal and external professionals, families, and visitors.
• A proven track record of marketing and business skills within the private care sector, running a commercially successful care home.
• Enthusiasm and passion for developing high levels of person-centred care.
• Ability to actively participate in the growth and development of the care service.
  
  

What will you gain?

You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

• Brooke House Care Home, Brooke, Norfolk
• Pay:: £50,000 per year (depending on experience)
• Type: Permanent
• Shift: Salaried
• Excellent PRP
  
  

Benefits

• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme
• Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
• We’ll pay for your full DBS disclosure
• Excellent performance related bonus
• 25 days annual leave plus bank holidays entitlement
• Relocation assistance provided
  
  

Location

Set in countryside just outside Norwich, Brooke House offers residential and dementia care in an elegant Edwardian building, formerly home to the Mackintosh family, of Quality Street fame. Residents love the beautiful decor, period features and stunning garden.

Brooke Gardens, Brooke, Norwich NR15 1JH

Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.