Care Home Health & Wellbeing Coordinator

Integrated Care System; Borough of Wyre; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare organization is seeking a dedicated Care Home Health & Wellbeing Coordinator to enhance the quality of care for residents. The role involves developing personalized care plans, coordinating with health professionals, and fostering supportive relationships with residents and their families. Strong communication and organizational skills are essential to ensure holistic care delivery and support within the care home environment.

Qualifications

• Demonstrated experience in a health or care environment.
• Ability to manage caseloads and support clients effectively.
• Commitment to ongoing professional development and training.

Responsibilities

• Develop and implement personalized care plans for residents.
• Coordinate and integrate care with multidisciplinary teams.
• Identify and address gaps in service delivery.

Skills

Communication

Empathy

Organization

Data Collection

Teamwork

Education

GCSE grade A to C in English and Maths

Qualified in Phlebotomy

Tools

EMIS

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Job description

As a Care Home Health & Wellbeing Coordinator,you will play a pivotal role in enhancing the quality of care for residents incare homes. Working closely with GP surgeries, care homes, paramedics, and adedicated team, you will ensure that residents receive personalised andcoordinated care. Your responsibilities will include developing andimplementing care plans, facilitating seamless transitions between services,and liaising with multidisciplinary professionals to provide holistic support.

You will be the key point of contact for residents and theirfamilies, engaging in empathetic conversations to understand their needs andpreferences. By championing personalised care and shared decision-making, youwill help improve the overall wellbeing of residents. Additionally, you will beinvolved in professional development activities, ensuring that you stay updatedwith the latest practices and policies in healthcare.

This role requires a flexible attitude. You will alsocontribute to the continuous improvement of services, identifying opportunitiesand gaps, and providing feedback to enhance care delivery. Your ability tobuild strong relationships with GPs, practice teams, and other carecoordinators will be crucial in creating a supportive and collaborativeenvironment.

If you are passionate about making a difference in the livesof care home residents and have the skills and experience required, we wouldlove to hear from you.

Main duties of the job

You will be a compassionate and dedicated professional witha strong background in health and social care. Your ability to engageempathetically with residents and their families sets you apart, as youunderstand the importance of personalised care and support. You are highlyorganised and possess excellent communication skills, allowing you tocoordinate care effectively and build strong relationships withmultidisciplinary teams.

Your experience in managing caseloads and providing adviceand support to clients demonstrates your capability to handle complexsituations with discretion and sensitivity. You are proactive in identifyingindividuals who could benefit from support and are skilled in developing andimplementing personalised care plans.

You are committed to continuous professional development andstay updated with the latest practices and policies in healthcare. Yourflexible attitude enables you to adapt to varying demands when required. Youare a team player who respects the views of others and works collaboratively toachieve common goals.

Your strong IT skills, particularly in Word, Excel, Outlook,and PowerPoint, complement your ability to collect and coordinate data formonitoring and evaluation purposes. You are creative in your approach toproblem-solving and are always looking for ways to improve services andcontribute to business planning.

About us

Fleetwood Primary Care Network (PCN) in Fleetwood, Lancashirehas an exciting opportunity for a forward-thinking Care Home Health &Wellbeing Coordinator to join our networks innovative care home team.

There are 3 surgeries within the PCN, are located withinclose proximity of each other, with excellent inter-personal relations, a goodsupport network and a history of collaborative working. The practices are TheMount View Practice, Broadway Medical Centre and Fleetwood Surgery. Ourpopulation of around 32,000 is diverse, with varying levels of socio-economicstatus, young families and elderly patients all of whom make providing carevery interesting.

Job responsibilities

Basic Purpose of the Role

To collaborate with GP surgeries, care homes, paramedics, and attached teams to deliver high-quality care for care home residents.

Key Duties

Enable access to personalised care and support

a. Take referrals for individuals or proactively identify people who could benefit from support through care coordination.

b. Have a positive, empathic, and responsive conversation with the person and their family and carer(s) about their needs.

c. Support people to develop and implement personalised care and support plans.

d. Review and update personalised care and support plans at regular intervals.

e. Ensure personalised care and support plans are communicated to the GP and any other professionals involved in the persons care and upload the relevant online care records, with activity recorded using the relevant SNOMED codes.

f. Where a personal health budget is open, to work with the person and the local ICB team to provide advice and support as appropriate.

Coordinate and integrate care

a. Help people transition seamlessly between services and support them to navigate through the health and care system.

b. Refer onwards to other healthcare agencies where required.

c. Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.

d. Actively participate in multidisciplinary team meetings in the PCN as and when required.

e. Identify when action or additional support is needed, alerting a named clinician contact in addition to relevant professionals, and highlighting any safety concerns.

a. Work with a named clinical point of contact for advice and support.

b. Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning activity as required.

c. Attend any training courses and supervision sessions as required.

d. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.

a. Establish strong working relationships with GPs and practice teams and work collaboratively with other care coordinators, social prescribing link workers and other agencies, supporting each other, respecting each others views, and meeting regularly as a team.

b. Report any Safeguarding concerns to the appropriate person

c. Act as a champion for personalised care and shared decisional making within the PCN.

d. Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level or responsibility of the role, ensuring that the work is delivered in a timely and effective manner.

e. Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.

f. Contribute to the development of policies and plans relating to equality, diversity, and reduction of health inequalities.

g. Work in accordance with the Practices and PCNs policies and procedures.

h. Contribute to the wider aims and objectives of the PCN to improve and support primary care.

i. Undertake any other duties as may reasonably be required from time to time.

j. Ensure that all activities are monitored and evaluated.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Qualified in Phlebotomy

Skills/Abilities

• Highly organised, able to complete administrative tasks with a high degree of accuracy.
• Ability to collect data for monitoring and evaluation.
• Strong organisational skills, and ability to coordinate information and data from a range of sources.
• Ability to develop strong working relationships with project partners.
• Excellent verbal and written communication skills ability to adapt to meet the communication styles and needs of individuals.
• First class interpersonal skills.
• Excellent team worker strong ability to motivate others in the development and delivery of meaningful occupation and activities for older people.
• Good IT skills in Word, Excel, Outlook and Powerpoint.
• Creative thinking.
• Good system IT knowledge of EMIS.
• Experience taking patient observations including height, weight, BP, pulse.
• Knowledge of basic wound care.

Experience

• Good knowledge of the social aspect/model of care, holistic approach.
• Experience of working in a health or care environment.
• Experience of managing a caseload of clients/patients.
• Proven ability to provide advice and support to clients
• Experience of working with individuals on a 1:1 basis.
• Experience of project administration, and of coordinating and developing projects.
• Experience of working in partnership with other groups and agencies.
• Experience of researching and producing written reports.
• Experience in and/or knowledge of the care of older people and people living with dementia.
• Experience in arranging social activities in a care setting.
• Previous experience of setting and/or participating in groups and committees.
• Experience of providing health and wellbeing advice.
• Previous experience of working with GPs.
• Experience of dealing with safeguarding issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.