Care Home Front Desk & Admin Coordinator (Flexible Hours)

Bupa; Oxford; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

My Healthcare

Annual allowance

Wagestream

28 days holiday

Sick pay scheme

Long service rewards

Free meal on every shift

Interest-free travel loan

Pension plans

Parental leave

Menopause Plan

Gym discounts

Job summary

Bupa is seeking a Customer Support Assistant at Green Gates Care Home in Summertown, Oxford. You will provide a welcoming front-of-house experience and ensure efficient administrative processes, supporting the Home Manager and team daily.

Role involves payroll-related tasks, strong Microsoft Office usage, and meticulous time management to meet tight deadlines. Weekend work may be required; you will be part of a committed care team focused on residents' wellbeing.

Qualifications

• Experience in providing excellent customer service in a receptionist or administrative role is desirable.
• Experience of payroll administration and processing employee related information
• Experience of administrative procedures and processes
• Proven experience of Microsoft Office applications (word, excel and outlook)
• Ability to build and maintain relationships
• Strong interpersonal skills and to be able to communicate with people of all levels both internally and externally, both by telephone and in writing
• Attention to detail
• Flexibility and proven ability to work on own initiative
• Dedicated, efficient and can manage a varied workload whilst working to tight deadlines
• Strong communication skills with excellent telephone manner, always remaining courteous.
• Ability to manage own time, prioritising and organising work appropriately.

Responsibilities

• Deliver a professional, welcoming front-of-house service and maintain high standards of administration for the Care Home.
• Provide support to the Home Manager and wider team to ensure smooth day-to-day operations.
• Maintain accurate records and use the correct systems for payroll and other admin tasks.

Skills

Customer service

Payroll administration

Administrative procedures

Microsoft Office

Relationship building

Interpersonal skills

Attention to detail

Time management

Communication (phone/written)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Bupa is seeking a Customer Support Assistant at Green Gates Care Home in Summertown, Oxford. You will provide a welcoming front-of-house experience and ensure efficient administrative processes, supporting the Home Manager and team daily.

Role involves payroll-related tasks, strong Microsoft Office usage, and meticulous time management to meet tight deadlines. Weekend work may be required; you will be part of a committed care team focused on residents' wellbeing.