Care Home Front Desk & Admin Coordinator

Bupa UK; Oxford; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

My Healthcare

Annual leave 28 days

Wagestream - early access to earned工资

Free meal on every shift

Pension plans

Job summary

Bupa UK’s Green Gates Care Home in Summertown, Oxford is hiring a Customer Support Assistant to provide a professional front-of-house service and strong administrative support. The role supports the Home Manager, handles payroll-related tasks, and contributes to smooth daily operations with a focus on excellent customer service.

Salary ranges from £27,199 to £34,634 per year for a 37.5-hour week, with benefits and a commitment to flexible working. Weekend work may be required as part of the role.

Qualifications

• Experience in providing excellent customer service in a receptionist or administrative role.
• Experience of payroll administration and processing employee related information
• Experience of administrative procedures and processes
• Proficient in Microsoft Office applications (Word, Excel and Outlook)
• Ability to build and maintain relationships
• Strong interpersonal and communication skills with colleagues at all levels, by telephone and in writing
• Attention to detail
• Flexibility and ability to work on own initiative
• Able to manage a varied workload while meeting tight deadlines
• Excellent telephone manner and courteous communication
• Ability to manage own time, prioritise and organise work
• Weekend working may be required

Responsibilities

• Deliver a professional, welcoming front-of-house service and maintain high standards of administration for the Care Home.
• Support the Home Manager and wider team to ensure smooth day-to-day operations and outstanding customer service.

Skills

Customer service

Payroll administration

Administrative procedures

Relationship building

Interpersonal skills

Telephone communication

Attention to detail

Flexible / on initiative

Workload management

Weekend availability

Time management

Tools

Microsoft Office

Job description

Bupa UK’s Green Gates Care Home in Summertown, Oxford is hiring a Customer Support Assistant to provide a professional front-of-house service and strong administrative support. The role supports the Home Manager, handles payroll-related tasks, and contributes to smooth daily operations with a focus on excellent customer service.

Salary ranges from £27,199 to £34,634 per year for a 37.5-hour week, with benefits and a commitment to flexible working. Weekend work may be required as part of the role.