Care Home Customer Support Assistant

BUPA; West Byfleet; On-site; GBP 27,590 - 35,163; Full time

Job summary

Bright and friendly Customer Support Assistant at Oakcroft House Care Home in West Byfleet, Surrey, is required to deliver a professional front-of-house service and handle essential admin using our standard systems. The role is permanent, 37.5 hours per week, with salary guidance £27,590 - £35,163.

You will support the Home Manager and wider team to ensure smooth daily operations and exceptional patient-focused service, contributing to our commitment to high-quality care.

Qualifications

• Experience in customer service in a receptionist/administrative role.
• Payroll administration experience.
• Experience with payroll processing and employee information.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Deliver a welcoming front-of-house service and maintain high standards of administration using correct systems.
• Support the Home Manager and wider team to ensure smooth day-to-day operations and excellent customer service.

Skills

Customer service

Receptionist experience

Communication skills

Time management

Microsoft Office

Tools

Microsoft Office

Job description

Overview

Customer Support Assistant

Location: Oakcroft House Care Home, Oakcroft Road, West Byfleet, Surrey KT14 6JG

Salary: £27,590 - £35,163

Hours: Permanent, 37.5 hours per week

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

Responsibilities

As a Customer Support Assistant, you will deliver a professional, welcoming, and efficient front-of-house service and maintain the highest standards of administration for the care home, using the correct systems and ways of working.

This role ensures smooth day-to-day operations, excellent customer service, and effective support to the Home Manager and wider team.

Qualifications

• Experience in providing excellent customer service in a receptionist or administrative role is desirable.
• Experience of payroll administration and processing employee related information
• Experience of administrative procedures and processes
• Proven experience of Microsoft Office applications (Word, Excel and Outlook)
• Ability to build and maintain relationships
• Strong interpersonal skills and ability to communicate with people at all levels, both internally and externally, by telephone and in writing
• Attention to detail
• Flexibility and proven ability to work on own initiative
• Dedicated, efficient and able to manage a varied workload whilst working to tight deadlines
• Strong communication skills with excellent telephone manner, always remaining courteous
• Ability to manage own time, prioritising and organising work effectively
• This role may require weekend working

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of health—from mental and physical to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare – Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Wagestream – Have early access to up to 40% of your earned wages within minutes
• 28 days holiday
• Sick pay scheme for frontline teams, in addition to statutory sick pay, to help provide reassurance and financial support during longer absences
• Long service – for every milestone at Bupa we reward you with ecards, extra holidays and money
• Free meal on every shift
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• Range of Bupa pension plans
• Parental leave schemes for adoption, birth parents and co-parents
• Menopause Plan to empower women to seek advice and manage health
• Discounts at gyms and fitness facilities across the UK

Why Bupa?

We are a health insurer and provider with no shareholders; our customers are our focus. Our people share a common purpose—helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”; we champion diversity and understand the importance of our people representing the communities and customers we serve. We especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We will ensure fair treatment and offer reasonable adjustments as part of our recruitment process to anyone who needs them.

Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.

Time Type: Full time

Job Area: Care Home - Facilities & Home Support

Locations: Oakcroft House