Care Home Administrator

Wood Care Group; West Yorkshire; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Uniform provided

Onsite parking

Training & development

Career progression

Job summary

Wood Care Group is seeking a Care Home Administrator to support the Management Team with daily administrative duties and ensure smooth operations within the home. You will help with calls, visitor experience, and safeguarding compliance while maintaining confidentiality and accurate records.

The role runs 37.5 hours per week, Monday to Friday, 8:00am to 4:00pm. We value kind, caring individuals who can make a real difference in residents’ lives and support the team effectively.

Qualifications

• Good communication with residents, families and management.
• Care Home experience is desirable but not essential.
• Committed and organised approach.

Responsibilities

• Telephone duties and general office housekeeping.
• Answering incoming calls in a support function.
• Support with admissions, occupancy and liaising with Head Office Accounts Team.
• Maintain staff files and safeguarding documents.
• Assist management with rota adjustments and HR information.

Skills

Good communication

Care Home experience

Organised

Job description

The Purpose of the Role: Care Home Administrator

In this role, you will be responsible for ensuring the ensure smooth business operations by performing related administrative duties while supporting the Management Team with their everyday needs processes.

Ensuring visitors experience within the home is positive.

This role is 37.5 hours per week working Monday - Friday 8.00am - 4.00pm.

We are a part of family run business part of the Wood Care Group and our Employee's are important to us.

Responsibilities

• Telephone duties
• General office housekeeping
• Answering incoming calls in a support function.
• Supporting with incoming calls for prospective new residents
• Keeping up to date residents' funds including audits
• Supporting the accounts department
• Supporting the Management with tasks to be completed ad hoc.
• Maintaining staff personnel files & prospective new staff information
• Ensuring up to date right to work, DBS check s and nurse pin checks are completed.
• Ensuring compliance within the home
• Maintain confidentiality and ensure security of all information is maintained.
• Ensure good communication with management, staff, residents and relatives.
• KPI reporting
• Welcoming new starters to the Company
• Attend any required meetings
• Ensure all training is completed to Wood Care Group Standard
• General day to day tasks to assist with the running of the home.
• Liaise with Head Office Accounts Team regarding fees, admissions, occupancy.
• Reporting any broken equipment through the portal or through the appropriate channels.
• Ensuring staff files are uploaded, stored, and managed correctly for your Team.
• Assist management with rota adjustments, clocking in issues and lateness reporting.
• Assisting HR with employee information around sickness dates, new starter information, documentation and any other information which may be required.
• Any other ad hoc tasks that may arise
• Safeguarding within the home is everyone's responsibility, ensure all training is up to date and aware of policy and where to report if necessary.

\"Become a key worker and make a difference\"

About You:

Above all, we're looking for kind and caring people who want a job where they can really make a difference to people's lives. You'll also need:

• Good communication skills, to communicate with the residents, families and management team.
• Previous experience working in a Care Home environment is desirable but not essential.
• A committed and organised approach.

Other Duties:

• To Attend Staff Meetings.
• Maintain personal and professional development to meet the changing needs, demands of the home and participate in appropriate training and encourage and support staff in their development and training.
• Employee's need to ensure they fully understand their safeguarding responsibility, develop their understand and skills to reduce the risk of abuse or neglect to adults who need care and support. Employee's need to ensure that adults are safeguarded in a way that recognises their choice and control. Ensure that the safeguarding and whistle blowing policies are adhered too at all time.
• Provide evidence of any untaken training.
• Comply with fire procedures and health and safety legislation and work in a safe environment.
• Complete all training as determined by the home.

In return for your hard work, dedication and commitment, Wood Care Group provides:

• Competitive pay rates
• Exceptional training and career development
• Proud to Care - Our in-house employee recognition scheme
• Uniform provided
• Free onsite car parking and close to local transport links
• First-rate working environment
• Additional shifts available
• Discount club membership across categories such as holidays, cars, days out, fashion, gifts, insurance, phones, and many other items!
• Employee of the month
• Long service awards
• Refer a friend scheme - up to £100 per referral
• Overtime rates
• Access to Wage Stream - cash out up to 50% of your earnt wages each week!
• Overtime raffle - chance to win £100 per month!
• Wellbeing support
• Employee Assistance Program
• My Healthy Advantage App - comprehensive library of resources to help you and support you in life
• Opportunity to take part in exciting trips and activities with our residents

“Wood Care Group's main priority is the welfare and wellbeing of its residents and staff. We also understand the vital importance of having the best staff in place to support this vision. As a Company we have great communication, and we are always looking for ways to improve our Employee's work life balance.” Michelle – HR Manager

Please see our website for videos of what our home is like to work at! www.woodcaregroup.com