Care Home Administrator

Barchester Healthcare is seeking an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. The role involves supporting the General Manager to ensure the efficient operation of a high-quality home. Responsibilities include managing Customer Experience elements, HR, Recruitment, Payroll, Finance, and supervising junior administrative staff.

The ideal candidate will be self-sufficient, professional, enthusiastic, and able to promote a positive image when communicating with others. Strong IT skills, excellent organisation, and the ability to give direction are essential.

Responsibilities

1. Promote a warm and welcoming environment for residents, staff, and visitors.
2. Manage enquiries and showrounds for prospective families, including maintaining the customer database to support the home's commercial performance.
3. Drive occupancy and enhance the reputation of the Care Home within the community.
4. Support resident and family feedback with a focus on customer care.
5. Assist with recruitment, including employment checks and inductions.
6. Prepare payroll for home-based staff.
7. Provide guidance to employees on HR queries using available tools and resources.
8. Ensure all personal files are stored securely.
9. Attend meetings, producing accurate notes and minutes as required.
10. Complete staff rotas.
11. Manage safe contents, petty cash, and resident fund accounts.
12. Update staff records with training, supervisions, and appraisals.
13. Guide staff development opportunities, including signposting to apprenticeships and qualifications.

Requirements

• Experience in a customer-facing role.
• Previous involvement in HR administration and recruitment.
• High attention to detail and prioritisation skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• CIPD qualification is beneficial.

Rewards and Benefits

• Rewarding Excellence bonus of up to £500 for a Good or Outstanding CQC inspection.
• Unlimited access to our refer-a-friend scheme, earning up to £500 per referral.
• Retail and leisure discounts at major brands and supermarkets.
• Access to medical specialists for second opinions.
• Confidential counselling and legal services.
• Tax code review service.
• Option to participate in our monthly staff lottery.

As the only healthcare provider accredited as one of the best companies to work for in the UK, Barchester is committed to respecting and valuing our team members. If you seek to develop your administrative career with a supportive employer offering progression opportunities, Barchester is an empowering and rewarding place to work.