Care Home Administrator

Job Description

Barchester Healthcare is seeking an experienced and dedicated Administrator to join our team. This pivotal role within the home's management team involves supporting the General Manager to ensure the efficient operation of a high-quality care home. Responsibilities include managing customer experience, HR, recruitment, payroll, finance, and supervising junior administrative staff.

The ideal candidate will be self-sufficient, professional, enthusiastic, and able to communicate positively about the home, creating a strong impression. Strong IT skills, excellent organization, and the ability to direct others are essential.

Responsibilities

• Promote a warm, welcoming environment for residents, staff, and visitors.
• Manage enquiries and show rounds for prospective families, maintaining the customer database to support home performance and enquiry conversion.
• Enhance the occupancy and reputation of the care home through community engagement.
• Support resident and family feedback with a focus on customer care.
• Assist in recruiting staff, completing employment checks, and organizing inductions.
• Prepare payroll for home-based staff.
• Provide guidance to employees on HR queries using available tools and resources.
• Ensure personal files are securely stored.
• Attend meetings, producing accurate notes and minutes as required.
• Manage staff rotas, safe contents, petty cash, and resident fund accounts.
• Update staff training, supervisions, and appraisals records.
• Guide staff development opportunities, including apprenticeships and qualifications.

Minimum Requirements

• Experience in a customer-facing role.
• Involvement in HR administration and recruitment.
• High attention to detail and prioritization skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Possession of a CIPD qualification is beneficial.

Rewards and Benefits

• Rewarding Excellence bonus of up to £500 for a Good or Outstanding CQC inspection.
• Unlimited access to our referral scheme, earning up to £500 per successful referral.
• Discounts at major retail and leisure brands.
• Access to medical specialists for second opinions.
• Confidential counseling and legal services.
• Tax code review service.
• Option to participate in our staff lottery.

As the only healthcare provider accredited as one of the best companies to work for in the UK, Barchester values and respects its team. We offer career development opportunities in a supportive environment. Join us to develop your administrative career in a rewarding workplace.