Care Home Administrator

NHS; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care provider in Bath is seeking an experienced Administrator to manage customer experience, HR, recruitment, and finance within their team. The role involves promoting a welcoming environment, overseeing junior staff, and supporting the efficient operation of the care home. Ideal candidates will have strong organization skills, customer service experience, and proficiency in Microsoft Office. This position is a great opportunity for career development within a respected organization.

Benefits

Rewarding Excellence bonus

Refer a friend scheme

Retail and leisure discounts

Free access to medical specialists

Qualifications

• Experience in a customer-facing role.
• Previous involvement in HR administration and recruitment.
• High level of attention to detail and the ability to prioritize.

Responsibilities

• Promote a warm and welcoming environment.
• Manage enquiries and showrounds of the home.
• Support resident and family feedback.

Skills

Customer service experience

HR administration

Attention to detail

Microsoft Office proficiency

Education

CIPD qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job summary

Barchester Healthcare are looking for an experienced and dedicated Administrator to join their team and play a pivotal role within the home's management team. This varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance, and the supervision of junior members of the administration team.

Main duties of the job

The Care Home Administrator will be responsible for promoting a warm and welcoming environment, managing enquiries and showrounds, supporting resident and family feedback, assisting with recruitment, payroll preparation, providing advice and guidance to employees, ensuring personal files are stored securely, attending meetings, managing rotas, petty cash, and resident fund accounts, and offering guidance on staff development opportunities.

About us

Barchester Healthcare is a leading provider of high-quality care homes in the UK. They are dedicated to ensuring that their team are respected and their contribution valued. Barchester is an empowering and rewarding place to develop an administrative career with progression opportunities.

Details Date posted

31 July 2025

Pay scheme

Other

Salary

Depending on experience Salary expectations will be discussed at interview stage.

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

1352513838

Job locations

https://jobs.barchester.com/

Bath

BA2 3NR

Job description Job responsibilities

*This poisition is due to start Nov 2026*Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.

RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications

NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial

REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK

As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Job description Job responsibilities

*This poisition is due to start Nov 2026*Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.

RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications

NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial

REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK

As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Person Specification Qualifications Essential

• Experience in a customer-facing role, previous involvement in HR administration and recruitment, high level of attention to detail, proficient in Microsoft Office, and a CIPD qualification would be beneficial.

Person Specification Qualifications Essential

• Experience in a customer-facing role, previous involvement in HR administration and recruitment, high level of attention to detail, proficient in Microsoft Office, and a CIPD qualification would be beneficial.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Barchester Healthcare

Address

https://jobs.barchester.com/

Bath

BA2 3NR

Employer's website

https://www.barchester.com/ (Opens in a new tab)

Employer details Employer name

Barchester Healthcare

Address

https://jobs.barchester.com/

Bath

BA2 3NR

Employer's website

https://www.barchester.com/ (Opens in a new tab)