Care Home Administrator

Integrated Care System; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care provider in the UK is seeking an experienced Administrator to join their management team. This role entails managing Customer Experience, HR, Recruitment, and Payroll while supervising junior administrative staff. The ideal candidate will be self-sufficient, professional, and organized with strong IT skills. Additional rewards include bonuses, retail discounts, and career development opportunities.

Benefits

Bonuses

Referral schemes

Retail and leisure discounts

Access to medical specialists

Counseling services

Tax review

Staff lotteries

Qualifications

• Experience in a customer-facing role.
• Involvement in HR and recruitment.
• High attention to detail.

Responsibilities

• Promote a warm and welcoming environment.
• Manage enquiries and showrounds.
• Assist with recruitment and payroll.

Skills

Attention to detail

Experience in customer service

Proficiency in Microsoft Office

HR knowledge

Recruitment experience

Education

CIPD qualification preferred

Job description

Barchester Healthcare is seeking an experienced and dedicated Administrator to join their team, playing a key role within the home's management team. This position involves managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance, and supervising junior administrative staff.

Main duties of the job

The Care Home Administrator will promote a warm and welcoming environment, manage enquiries and showrounds, support resident and family feedback, assist with recruitment and payroll, provide guidance to employees, ensure secure storage of personal files, attend meetings, manage rotas, petty cash, and resident fund accounts, and offer staff development guidance.

About us

Barchester Healthcare is a leading provider of high-quality care homes in the UK, committed to respecting and valuing their team. It offers a rewarding environment with opportunities for career progression.

Job responsibilities

*This position is due to start Nov 2026* The Administrator will support the General Manager in ensuring the efficient operation of the home, managing Customer Experience, HR, Recruitment, Payroll, and supervising junior staff. The role requires a self-sufficient, professional individual with strong IT skills, excellent organization, and the ability to lead others.

Responsibilities include: Promoting a welcoming environment, managing enquiries and showrounds, supporting feedback, assisting with recruitment and inductions, preparing payroll, advising staff, securely storing files, attending meetings, managing rotas, petty cash, and resident funds, updating staff training and appraisals, and guiding staff development opportunities.

Must Have: Experience in a customer-facing role, involvement in HR and recruitment, high attention to detail, proficiency in Microsoft Office, and a CIPD qualification is beneficial.

Rewards and Benefits: Bonuses, referral schemes, retail and leisure discounts, access to medical specialists, counselling services, tax review, and staff lotteries.

Barchester is recognized as one of the best companies to work for in the UK, committed to respecting and valuing their team, with opportunities for development and progression.

Person Specification

Qualifications

• Experience in customer service, HR, recruitment, attention to detail, proficiency in Microsoft Office, CIPD qualification preferred.

Disclosure and Barring Service Check

This role requires a DBS check due to the nature of the position. Salary expectations will be discussed at interview stage.