Care Group Support Assistant – MSK | Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare organization in Walsall is seeking an individual to provide administrative support to the Care Group Operational Management Team. The role involves scheduling outpatient clinics, managing patient appointments, and ensuring effective use of resources. Ideal candidates will have administrative experience in the healthcare sector, excellent organizational skills, and attention to detail.

Qualifications

• Proven experience in administrative duties within a healthcare setting.
• Strong organisational skills and attention to detail.
• Ability to manage appointments and patient flow effectively.

Responsibilities

• Support the Care Group Operational Management Team.
• Ensure outpatient clinics are scheduled according to approved rotas.
• Manage patient appointments efficiently.

Job description

The post holder will be required to undertake a wide range of administrative duties, providing support to the Care Group Operational Management Team within the Division of Surgery to achieve their quality, activity, productivity and financial targets.

The role will involve responsibility for ensuring that outpatient clinics for registrars and clinical fellows are built in line with approved medical staffing rotas in a timely fashion.

Providing support to the Care Groups, tracking and allocating appointments for patients where it is identified that there is insufficient capacity to accommodate within the clinically determined timeframe, i.e. fast track, urgent 'fully booked' and ward discharge appointments. To manage capacity and demand effectively via a spreadsheet/rota coordination. Liaising with nursing staff and management to ensure the setting up of waiting list initiative clinics, ensuring that there is adequate staff cover and that the clinics are fully utilised.
• Set up registrar and clinical fellow outpatient clinics, after rotas are confirmed by medical staffing. NB: registrar and clinical fellow clinics with

This advert closes on Friday 25 Jul 2025