Care Finance Assessment Officer

Tameside Council; Tameside; Vor Ort; GBP 29.000 - 32.000; Vollzeit

Zusammenfassung

We are seeking an Assessment Officer in Tameside to join the Adults Client Finance team. You will perform financial assessments, determine client contributions to care costs, support invoicing, and assist with debt recovery and appointeeship/deputy duties to protect vulnerable residents.

Responsibilities include advising service users and families, handling Deferred Payment Agreements, and maximizing income through benefits.

Qualifikationen

• Experience supporting customers or service users in a professional and equitable manner.
• Strong communication and interpersonal skills.
• Ability to provide confident and sensitive advice and guidance.
• Good analytical and problem-solving abilities.
• Ability to work well in a team and manage a varied workload.
• Commitment to high professional standards and customer service.
• Ability to work independently and use initiative.

Aufgaben

• Completing financial assessments in line with legislation, national guidance and local policies.
• Advising service users, families and representatives on care charging processes.
• Supporting debt collection and recovery activities.
• Preparing documentation relating to Deferred Payment Agreements.
• Managing and monitoring service users' finances where the Council acts as Appointee or Deputy.
• Applying to the Department for Work and Pensions and Court of Protection where appropriate.
• Maximising income through benefits, discounts and exemptions.
• Maintaining accurate financial records and managing online banking accounts.
• Building positive relationships with service users, families, colleagues and partner organisations.
• Visiting service users in their homes when required.

Kenntnisse

Customer support

Communication skills

Advising/guidance

Analytical skills

Teamwork

Workload management

Professional standards

Independent work

Ausbildung

GCSEs incl English & Maths

Jobbeschreibung

We are seeking an Assessment Officer in Tameside to join the Adults Client Finance team. You will perform financial assessments, determine client contributions to care costs, support invoicing, and assist with debt recovery and appointeeship/deputy duties to protect vulnerable residents.

Responsibilities include advising service users and families, handling Deferred Payment Agreements, and maximizing income through benefits.