Care Coordinator | Sussex Community NHS Foundation Trust

Sussex Community NHS Foundation Trust; Horsham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent NHS community services provider in Horsham seeks a Care Coordinator for a dynamic role within multidisciplinary teams. You will coordinate care, provide administrative support, and be a key contact for service users. This position requires strong organizational and communication skills, as well as the ability to work efficiently in a busy environment. The ideal candidate will be proactive and committed to delivering excellent community care.

Benefits

Flexible working options

Training and development opportunities

Cost-effective workplace nurseries

Diversity and inclusion initiatives

Qualifications

• Organized and proactive individual required.
• Experience in administrative support preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Coordinate and provide administrative support to the multidisciplinary team.
• Serve as the point of contact for service users and their families.
• Process and administer referrals following criteria guidelines.

Skills

Organizational skills

Proactivity

Communication skills

Job description

Do you want to be part of a dynamic and evolving service? Join us at this exciting time in our new and evolving Home First Teams and make a difference every day!

Our multidisciplinary teams work flexibly to provide a 7-day service, 365 days a year, between 8am and 8pm. Patients who are discharged from hospital into Home First will receive step-down intermediate care, involving community-based assessments and interventions provided in their own home to support recovery and monitor their health in the early days post-discharge to prevent re-admission.

You could become part of our exciting service, bringing the benefits of a wraparound recovery service from hospital discharge. The principle of the service ensures that recovery involves working towards the person being as independent as possible through enablement.

We are looking for a Care Coordinator to join us. If you’re organized, proactive, and seeking a dynamic role in a team that provides cutting-edge, excellent community care, we’d love to hear from you!

Note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants without the right to work in the UK may not be considered. Candidates requiring sponsorship should review eligibility criteria on the gov.uk website before applying.

The role focuses on providing prompt and efficient coordination and administrative support to a multidisciplinary team (MDT).

You will be the point of contact for service users, their families, and carers when information on crisis and short-term care support is required. This includes enquiries about visits, providing updates, and listening to concerns.

A key duty will be processing and administering referrals using criteria guidelines and seeking advice from team members when needed. You will signpost referrals to MDT members and other services as appropriate, while monitoring, tracking, and reporting on progress within the patient pathway. Any issues or delays should be escalated to the Operational Team Lead for appropriate action.

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust
• Beautiful Sussex location near the South Downs and coast

Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide all we do.

We embrace diversity and encourage applications from all backgrounds, especially from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Further information is available in the attached job description and person specification.

If you'd like to discuss this role or learn more, contact our Operational Team Lead, Ellen Gaine, at [e-mail].

This advert closes on Sunday, 3 August 2025.