Care Coordinator/Receptionist

Integrated Care System; Tendring; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider is seeking an enthusiastic care coordinator/receptionist for part-time work at Colne Medical Centre in Brightlingsea. Responsibilities include booking appointments, answering patient queries, and liaising with patients. Ideal candidates will have strong communication and IT skills, with a good standard of education. Training will be provided, making this a great opportunity for those looking to enter primary care.

Qualifications

• Strong IT skills and ability to use computer-based systems.
• Experience providing customer services.
• Excellent communication skills both written and orally.

Responsibilities

• Book appointments for patients.
• Answer queries from patients and signpost to staff.
• Liaise with patients using different communication methods.

Skills

Customer service experience

Strong IT skills

Excellent communication skills

Friendly approach

Education

Good standard of education including Maths and English

Job description

We have an exciting opportunity for an enthusiastic and pro-active care coordinator/receptionist to join the team based in Colne Medical Centre in Brightlingsea. The role is offered on a part-time basis for 16 hours a week.

You will be joining an enthusiastic team of clinicians, receptionists and administrators and will be well supported. The role will contribute to the improving quality of care of our patients across the network of practices.

The successful applicant will need to have flexibility to cover other shifts as required.

We reserve the right to retract the advert if a suitable person is found before the end date.

Main duties of the job

• Booking appointments
• Answering queries from patients and outside agencies and/or signposting to appropriate members of staff
• Liaising with patients using different types of communication methods

About us

The Colte Partnership is a GP partnership, formed in June 2017. It brought together 9 local GP surgeries across Colchester and Tendring, serving approx. 95,000 patients. With the combined workforce, skills and knowledge, we are in a unique position to assist our patients across the county.

As well as general practice, we offer Extended Access appointments to enable all of our patients to access medical care at evening and weekends; we work collaboratively with external agencies to provide in home services and Social Prescribing; we are working to be at the forefront of clinical research; and have many more exciting ventures on the horizon.

We also work as three collaborative Primary Care Networks (PCNs) which span across Colchester and Tendring:

• Riverside Medical Centre and Ardleigh Surgery
• Mersea Island Medical Practice, Tiptree Medical Centre and Rowhedge Medical Centre
• Walton Medical Centre, Colne Medical Centre and Wivenhoe Medical Centre.

Job responsibilities

If youwould like to find out more information about this role, please do not hesitateto get in contact with us.

Person Specification

Experience

• A good standard of education including Maths and English
• Experience of working and providing customer services
• Strong IT skills and be able to use computer based systems
• Excellent communication skills both written and orally
• Friendly and positive approach towards patients and other visitors either in person or over the telephone
• Experience working within primary care would be an advantage, however this is not essential
• Experience of EMIS would be desirable, however full training will be given to a suitable candidate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.