Care Coordinator Phlebotomist

NHS; Northampton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Care Coordinator/Phlebotomist to combine blood sample collection with care coordination. The role requires strong organizational skills, phlebotomy experience, and the ability to engage with patients. Successful candidates will be part of a compassionate team focused on personalized care and supportive connections. The position offers competitive pay, hybrid working arrangements, and a range of employee benefits.

Benefits

Hybrid Working Arrangements

NHS Pension Scheme

Generous Annual Leave

Employee Discount Schemes

Wellbeing Package

Discounted Gym Membership

Qualifications

• Must have phlebotomy experience or be willing to train.
• Experience in primary care or hospital settings.
• Ability to manage multiple tasks effectively.

Responsibilities

• Perform blood sample collection safely and compassionately.
• Document all care coordination activities.
• Engage with patients and coordinate follow-up actions.
• Triage referrals and navigate patients to appropriate services.

Skills

Empathy

Organization

Computer skills

Communication

Education

GCSE Level (including English Language and Maths)

Job description

Do you enjoy supporting people to get the right care at the right time? Are you skilled in phlebotomy and looking for a role where you can make a real difference to patients lives?

General Practice Alliance (GPA) are looking for a Care Coordinator/Phlebotomist to join our team on a full-time basis.

This is an exciting new role combining safe, compassionate blood sample collection with proactive care coordination. You'll be working closely with patients to ensure they feel supported, connected to the right services, and confident in managing their health and wellbeing.

Please note: We are unable to offer visa sponsorship for this role.

Main duties of the job

As our Care Coordinator/Phlebotomist, you'll spend time both in practices and working from home, carrying out phlebotomy while also reviewing patient needs, triaging referrals, and helping people access the right support.

We're looking for someone compassionate, organised, and confident, who enjoys connecting with patients and supporting them through their health journey. Phlebotomy experience is essential, but what matters just as much is your dedication to providing personalised care and helping patients feel supported every step of the way.

For an informal discussion about the role, contact Helen at [e-mail]

Interview dates: Stage 1: 13th October, Stage 2: 17th October

Preferred Start Date: 1st December 2025

About us

GPA is a leading primary care provider and established GP Federation, dedicated to providing equitable healthcare across our collective of 19 GP practices, serving over 210,000 people. We are at the forefront of healthcare transformation, building stronger connections between GPs, patients, and the community to create lasting health improvements.

You'll be joining a friendly, inclusive team culture where collaboration and flexibility are valued. Alongside competitive pay, we offer:

• Hybrid Working Arrangements: Flexible working to support a healthy work-life balance.
• NHS Pension Scheme: With a 23.7% employer contribution.
• Generous Annual Leave: To promote wellbeing and time away from work.
• Employee Discount Schemes: Including the Blue Light Card for high street and online discounts.
• Wellbeing Package: Employee Assistance Programme, Wellbeing portal, and access to the Feeling Good app.
• Discounted Trilogy Gym Membership: Encouraging an active, healthy lifestyle.

Job responsibilities

Perform safe and compassionate blood sample collection in line with clinical procedures.

Accurately label, store, and dispatch blood samples to appropriate laboratories.

Document sample collection and care coordination activities in patient records.

Review patient notes to identify unmet biopsychosocial needs or opportunities for further support.

Engage with patients to coordinate follow-up actions.

Act as a central point of contact for patients, promoting continuity of care.

Support patients in preparing for and following up on clinical conversations.

Proactively identify frequent attenders with complex needs and coordinate their care.

Signpost and navigate patients to relevant health, social, and community support services.

Triage incoming referrals and direct patients to appropriate personalised care services based on individual needs and preferences.

Escalate anomalies or significant patient concerns to clinical staff.

Person Specification

Qualifications

• Educated to GCSE Level (5 GCSEs at grade C or equivalent inc. English Language and Maths).

Job Circumstances

• Reliable transportation to facilitate a hybrid work arrangement and occasional travel for mandatory meetings as required by the position.
• Possess the legal right to work in the UK and ability to provide appropriate documentation for verification.

Experience

• Experience of working within primary care, community or hospital settings.
• Trained and competent in phlebotomy, with experience in blood sample collection OR willing to complete phlebotomy training shortly after appointment.
• Experience of working directly in a care co-ordinator role.

Skills and Knowledge

• Confidently use databases to review patient records, identify needs, update information, and coordinate tasks, with a commitment to confidentiality, safeguarding, and patient safety.
• Ability to listen, empathise with people and provide person-centred support in a non-judgemental way.
• Organised and able to manage multiple tasks and priorities effectively.
• Knowledge of IT systems, including ability to use word processing skills, emails, and the internet.
• Basic knowledge of long-term conditions and their impact on physical, emotional and social needs.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.