Care Coordinator (Palliative Care and Dementia)

Integrated Care System; Waterlooville; On-site; Full time

Job summary

An exciting opportunity has arisen for a Care Coordinator specializing in Palliative Care and Dementia within an innovative team. The role involves providing support to patients with life-limiting conditions, ensuring they receive appropriate care and facilitating meaningful conversations about their wishes.

Qualifications

• Minimum grade of C / 4 in Maths and English.
• Level 3 qualification in relevant area.

Responsibilities

• Ensure contact with eligible patients for end of life care.
• Coordinate appointments and manage medical issues promptly.
• Maintain care planning data and dementia care plans.

Skills

Coordination

Gestion des dossiers

Compétences en communication

Education

Niveau 3 qualification dans un domaine pertinent

Tools

Microsoft Excel

Job description

Care Coordinator (Palliative Care and Dementia)

Are you passionate about palliative care?

Are you able to have difficult conversations with compassion and diplomacy?

Then we want to hear from you! An exciting opportunity has arisen to join our innovative team.

Our award winning Palliative care team provide pastoral support to patients with life limiting conditions, and those requiring end of life care and treatment. Upholding the culture and ethos of the national Dying Matters campaign, our care coordinators work with patients and their families / carers to encourage meaningful conversations around patients wishes and experiences related to end of life care.

You will also be part of the ongoing development of a Dementia support service identifying patients living with Dementia who may not yet need regular support, but we can agree a future care plan with when their condition means they need more input from medical and community services.

You can expect to have a robust and supportive induction in the Practice and the role. Regular supervision and pastoral support is provided through line management and the Palliative Care Lead.

Please note we do not offer sponsorship.

Main duties of the job

To proactivelyensure that eligible patients receive the correct end of life care and areprovided with a dedicated point of contact to address any medical oradministrative issues promptly.

This role will be predominantly based at our Crookhorn Surgery for 16-20 hours a week.

For further information on the role, including shift patterns, please see the job description and vacancy pack attached.

About us

Portsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ).

We are our own Primary Care Network (PCN). We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCAs, MSK Physiotherapists, Podiatrist, Dietitian, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists and Pharmacy Technicians.

The Practice is well established, financially secure and successful

Job responsibilities

• Ensure eligible patients are contacted through appropriate means of communication to ensure good uptake and attendance
• Monitor clinics and ensure they are appropriately booked / future booked
• Review patients in line with protocols, ensuring contact is made when appropriate
• Undertake searches to identify eligible patients
• Undertake Cancer Care Reviews if required, within specified timeframes
• Attend Gold Standard Framework (GSF) Meetings
• Co-ordinating appointments for end of life patients
• Be the point of contact for end of life patients
• Liaise with outside agencies in a timely manner
• Invite eligible cohorts through appropriate means i.e. text / call / letter on a regular basis
• Follow up DNA appointments including fast track cancer referrals
• Maintaining spreadsheets and data for care planning
• Write (and review) dementia care plans in conjunction with patients and their families / carers
• Visiting patients at home, when appropriate, to carry out reviews

Person Specification

Other

• Do you have the right to work within the UK without sponsorship from us?
• Do you hold a full clean driving license and a vehicle?

Qualifications

• Minimum grade of C / 4 Maths and English.
• Level 3 qualification in a relevant area of study.

Experience

• Experience of coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes.
• Experience of administrative skills and robust record keeping.
• Background in palliative, cancer or dementia care in the community.
• Experience of signposting / providing advice to people.
• Experience of organising recurrent events.

Knowledge

• Understanding of healthcare provision.
• Confident in knowledge of Microsoft excel and spreadsheet creation / formatting.
• Be aware of support services available to patients living with a palliative condition.
• Awareness of digital solutions to support healthcare.

Skills

• Demonstrate ability to motivate self to achieve goals.
• Professional, approachable and respectful attitude to others.
• Recognise the roles of other colleagues and their role in relation to patient care.
• Able to recognise personal limitations and refer to more appropriate colleagues when necessary.
• Able to offer support whilst maintaining appropriate expectations and professional boundaries.
• Excellent telephone manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£13.48 an hourFTE £26,286 - PAY REVIEW DUE AUGUST 2025