Care Coordinator - Out Of Hours

Job Description

Registered office address:

9 Appold Street, London, EC2A 2AP.

Company: ICSG Ltd trading as Acacium Group

Company registration number: 7268397

Location: Bristol, BS99 6ZZ with hybrid working opportunities after training

Position: Care Coordinator - Out of Hours

Type: Permanent, Full Time (42 hours/week)

Shift pattern: 4 days on, 4 days off, 12-hour shifts (2 days 07:00-19:00, 2 nights 19:00-07:00)

Salary: £26,208 per annum

Introduction

Are you personable and customer-service driven? Join our Bristol office as a Care Coordinator and make a difference in people's lives while thriving in a supportive team environment!

Xyla, part of Acacium Group, provides integrated healthcare solutions to improve lives and support the UK healthcare system. We deliver high-quality complex care at home or in the community, 24/7, with compassion, integrity, and dedication.

Responsibilities

• Act as the initial point of contact for clients and candidates, handling routine and complex requests and providing support
• Ensure clients' clinical and social needs are met by selecting and maintaining suitable nurses or carers
• Plan rotas and assess nurses’ suitability and availability for shifts
• Collaborate with clinical and remote teams to ensure administrative compliance with CQC requirements

Benefits

• Career growth opportunities within a global healthcare group
• Tailored learning and development, including funded qualifications
• Team events, incentives, and recognition programs
• Discounts, free vaccinations, cycle-to-work scheme, and insurance benefits
• Paid volunteering days and involvement opportunities

Ideal Candidate

• Exceptional written and verbal communication skills for top-tier customer service
• Experience in customer service, administration, or healthcare
• Ability to work in a fast-paced environment, meeting deadlines and KPIs
• Strong teamwork and organizational skills with minimal supervision

Our Commitment

We are committed to diversity and inclusion, actively encouraging applications from all backgrounds, embodying our core value of Putting People First.