Care Coordinator - Mote & Wallis Primary Care Network

Integrated Care System; Royal Tunbridge Wells; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization is seeking a proactive Care Coordinator in Royal Tunbridge Wells. The role involves supporting patient access to service and enhancing practices in collaboration with a clinical team. Ideal candidates will have strong communication skills, time management, and experience in a healthcare setting. This position offers flexible working arrangements and extensive training and support.

Benefits

Favorable terms and conditions

Matched NHS Annual Leave

NEST and NHS Pension

Comprehensive induction and training

Employee recognition program

Wellbeing support and Employee Assistance Programme

Qualifications

• Knowledge of administrative procedures and information analysis.
• Able to manage diary and time effectively.
• Previous experience in a healthcare setting or similar role.

Responsibilities

• Support patient access to cares and monitor urgent referrals.
• Assist with administrative work for personalized care.
• Lead on patient participation groups.

Skills

Communication skills on complex information

Problem-solving skills

Excellent time management

Negotiating and networking skills

Ability to prioritize tasks

Education

GCSE and/or A level in relevant subject

Willingness to undertake training by Personalised Care Institute

Tools

Microsoft Office (Word, Excel, PowerPoint)

Clinical system EMIS

Job description

Care Coordinator - Mote & Wallis Primary Care Network

West Kent Primary Care is looking to recruit a Care Coordinator to support Mote & Wallis Primary Care Network.

This role will support The MoteMedical Practice and Wallis Avenue Surgery in expanding capacity for patientsto access a clinical professional. The practices have a combined patientpopulation of around 17,000. The post holder will work across three sitesalongside other PCN memebrs of staff. The PCN alsoprovides MSK and Childrens Social Prescribing services.

The post holder will mainly be based at Staplehurst Health Centre, with some requirement to travel to Mote Medical Practice and Wallis Avenue Surgery.

Interviews will take place on 26th August 2025.

Main duties of the job

Mote andWallis PCN would like to recruit a proactive and enthusiastic Care Coordinatorto support their practices in expanding services available to their patients. This role will require the post holder to support practices withachieving Quality Outcomes Framework (QOF), Investment and Impact Fund (IIF)Direct Enhanced Service (DES) requirements; full support and training will begiven. In addition, you will be working closely with the clinical team toorganise and monitor patient access to services in particular chronic diseaseclinics.

About us

West Kent Primary Carewill act as employer for this role. We are a collaborative and ambitious GPFederation working with GP practices across Sevenoaks, Weald, Tonbridge,Tunbridge Wells, Malling, and Maidstone to improve General Practice provision inthe area. West Kent Primary Care are a supportive and friendly organisationwhose aim is to provide high quality, seamless health care thatenables people to lead healthier lives, whilst feeling supported and cared for.

What we can offer:

• Favourableterms and conditions
• Match NHSAnnual Leave entitlement
• NEST and NHSPension
• A comprehensive induction into the companyfollowed by a local induction to introduce you to the role
• Training, support, and development in yourcareer
• Flexibleworking arrangements
• Recognitionvia Employee of the Month scheme
• Wellbeingsupport and Employee Assistance Programme

*Due to travelrequirements for the role it would be beneficial for applicants to have a fulldriving license

Office Contact: 01892481821

Job responsibilities

More specifically the role mayinclude:

A focus on improving patient accessto care

Support on digital front dooroffering for patients

Monitoring urgent 2 week waitreferrals

Review of vaccination achievementsand to assist in appointments for target groups

Lead on weight managementreferrals

Assist with referrals tomultidisciplinary meetings

Assist with administrative workaround personalised care

Lead with Patient ParticipationGroups

The remit of this role is wideranging and may adapt as our practice priorities change.

Person Specification

Professional skills

• Skills to communicate on complex information
• Ability to pull together comprehensive process documents
• Negotiating, networking and persuasive skills
• Ability to communicate effectively at a range of levels
• Problem solving skills and ability to respond to sudden unexpected demands
• Excellent time management skills with the ability to re-prioritise
• Skills for manipulating information

Experience

• Knowledge of administrative procedures and information analysis
• Diary and time management
• Able to use Microsoft Office applications with above average capability with Word, Excel, and PowerPoint.
• Previous experience as a practice receptionist / administrator or other healthcare background
• Experience of minute taking
• Basic knowledge of project principles
• Previously worked in similar position within the health sector
• Experience using the clinical system EMIS

Qualifications

• Be enrolled in, qualified from or willing to undertake appropriate training as set out by the Personalised Care Institute
• Educated to GCSE and/or A level in relevant subject or equivalent level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Flexible working,Compressed hours