Care Coordinator Medicine Management

NHS; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An innovative organisation is seeking a Care Coordinator for Medicines Management to enhance patient outcomes through effective medication support. This role involves collaborating with a multidisciplinary team to ensure safe and efficient medication use, providing essential administrative support, and engaging with patients to improve their understanding of pharmacy services. Ideal candidates will possess strong communication and organisational skills, with experience in a primary care setting. Join a dedicated team that values quality improvement and patient-centered care in a dynamic healthcare environment.

Benefits

Annual Leave

Bank Holidays

Study Leave

Qualifications

• Experience in a primary care setting is essential.
• Must be enrolled in or qualified in relevant training.

Responsibilities

• Coordinate medication support and triage requests from patients.
• Facilitate patient understanding and adherence to medications.
• Participate in quality improvement initiatives related to medication.

Skills

Excellent communication skills

Organisational skills

Time management

Interpersonal skills

Problem-solving skills

Empathetic listening

Education

Training as set out by the Personalised Care Institute

Tools

MS Office

Outlook

Job description

The Care Coordinator Medicines Management will work closely with the pharmacy team, clinicians, and the wider multidisciplinary team to support patients with medication-related issues, enhance medicines optimisation, and improve patient outcomes. This role involves proactive coordination of care, patient engagement, and administrative support related to the safe, effective, and efficient use of medicines.

Main duties of the job

• We are looking for an enthusiastic administrator with excellent organisational, multidisciplinary, and communication skills, and experience working in a general practice setting.
• Provide coordination and navigation to patients across the organisation requiring medication support by processing medication requests, triaging, or signposting to the correct pharmacy service.
• Support patients in understanding the pharmacy services provided by the Medicines Management Team.

About us

THE LEWISHAM CARE PARTNERSHIP (TLCP)

We are a 55k patient practice operating from 5 sites in Central Lewisham. TLCP is a Partnership and PCN in its own right, with no other practices involved.

We are an innovative organisation that embraces the challenges presented to General Practice. We collaborate with partner organisations at all levels within Health and Social Care, from other PCNs in the locality to national initiatives. You will be entitled to Annual Leave, Bank Holiday, and Study Leave, supported by the clinical and administrative teams within the practices.

We seek dynamic, professional colleagues eager to join our clinical team. TLCP has 14 GP partners, 15 salaried GPs, 21 nurses, and 8 pharmacy team members.

TLCP is a teaching practice for Medical and Nursing staff, with a full complement of non-clinical managers and staff.

Job responsibilities

The core responsibilities of the care coordinator include, but are not limited to:

• Answering pharmacy and surgery phone lines
• Triaging requests and queries from phone calls
• Supporting safe and efficient responses to patient medication requirements
• Coordinating patient reviews for medication optimisation, especially for high-risk medications and polypharmacy cases
• Supporting clinicians in medication audits, recalls, and safety monitoring (e.g., blood tests for patients on DMARDs, anticoagulants)
• Liaising with patients, carers, GPs, pharmacists, and community teams to follow up on medicines-related actions
• Managing call/recall systems for structured medication reviews and chronic disease management
• Facilitating patient understanding and adherence to medications through education and follow-up
• Tracking and supporting implementation of prescribing changes
• Maintaining accurate and timely documentation in patient records and relevant systems
• Participating in quality improvement initiatives, including medicines reconciliation post-discharge
• Providing administrative support for medication reviews, shared care protocols, and medicines use evaluations
• Acting as a point of contact for medication-related queries from patients and healthcare professionals
• Managing the Medicine Management dashboard and ensuring CQC compliance for patient safety
• Holistically integrating all of a person's identified care and support needs, exploring options to meet these using available services and resources
• Providing coordination and navigation to patients across the PCN requiring medication support via triage or signposting to the appropriate pharmacy service
• Supporting people and carers across health and care services, working with social prescribing link workers, health and wellbeing coaches, and other primary care professionals

Secondary Responsibilities

• Coordinating and adding clinical sessions to EMIS
• Cascading upcoming annual leave and absences of the Hub Team to member practices
• Building relationships with service users and professionals in member practices to identify patients for referral to other healthcare providers to improve PCN efficiency
• Performing other tasks as required for smooth operation of the organisation

Generic Responsibilities

All staff at TLCP must adhere to policies on Equality, Diversity & Inclusion, Safety, Health, Environment and Fire (SHEF), Confidentiality, and Professional Conduct, ensuring a respectful, safe, and compliant working environment. They are responsible for their own health and safety, maintaining confidentiality, and contributing to continuous quality improvement and service delivery enhancement.

Person Specification

Qualifications

• Enrolled in, undertaking, or qualified in appropriate training as set out by the Personalised Care Institute
• Completed training requirements as outlined by the Personalised Care Institute and understands the Personalised Care Framework

Experience

• Experience working in a primary care setting
• Proficient in MS Office and Outlook

Knowledge and Skills

• Excellent communication skills (written and oral)
• Polite telephone manner
• Effective time management
• Ability to support and motivate patients and work as part of a team and independently
• Good interpersonal, problem-solving, and analytical skills
• Knowledge of policies and procedures including confidentiality, safeguarding, information governance, and health and safety
• Ability to refer patients appropriately to other healthcare professionals
• Empathetic listening and person-centered support skills

Other Requirements

This role is subject to a DBS check. Salary up to £14.50 per hour depending on experience.