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A leading healthcare practice is seeking an Administrative Support professional to ensure the accuracy of patient records, process prescriptions, and facilitate efficient patient care. The ideal candidate will have administrative experience in healthcare settings and be proficient in systems like SystmOne and Microsoft Office. This role also involves working collaboratively with medical professionals to enhance patient service delivery.
1 x Full-Time Permanent Position (37.5hours/week)1 x Part-Time Fixed-Term Position (MaternityCover for 1 year, 2025 hours/week)
Interview Date is planned for: Thursday 7th August from 2pm
To ensure patient information is added to thepatient record from appropriate sources and coded accurately.
To ensure, safe, accurate and timely processingof prescriptions to patients according to the practice protocols.
To facilitate patients in accessing theappropriate service or healthcare professional to best meet their needs in acourteous, efficient, and effective way, projecting a positive and friendlyimage of Honiton Surgery.
Provide support to Doctors, Practice Manager,Operations Manager, Finance Manager, and other staff in the pursuit of theirduties.
Scanning of electronic and paper documentsutilising the SystmOne Clinical System and to accurately code to patientrecords according to Surgery protocols.
To process repeat prescriptions, ensuring safe,accurate and timely supply of prescribed medication to our patients. Undertaking medicines reconciliation inaccordance with the practice protocols and to update patients medical recordsand prescriptions accordingly.
Maintain effective liaison with practice staffand outside agencies concerned with patient care with appropriate regard toconfidentiality.
To provide administrative support to Cliniciansand colleagues in the workflow team.
Care navigate patients requests using thecorrect guidelines to ensure all requests are dealt with according to Surgeryprotocols and in accordance with the patients needs.
Processing electronic requests to facilitatebooking appointments and directing patients to the appropriate healthcareprofessional.
Communicate with patients, colleagues andoutside agencies using face-to-face, telephone or electronic methods in aprofessional manner referring to the appropriate GP in accordance with practiceprotocols.
Respond to patients in a professional,courteous manner.
Contact patients and book appointments ifneeded using a variety of means on behalf of Honiton Surgery.
Undertake training as directed by Managementand attend team meetings as required, keeping up to date with mandatorytraining & practice policies.
Honiton Surgery is a GP practice based in the heart of EastDevon, and has a highly committed and friendly team of GP Partners, salariedGPs, Advanced Nurse Practitioner, Allied Health Professionals, ClinicalPharmacists, a multiskilled Practice Nursing Team and Clinical Research Team.We have a strong and supportive Management and Administrative Team.
We have a reputation for proving excellent care to our 18,500patients and are rated Good by the CQC.
We are the lead practice for our PCN, working collaborativelywith two other practices, Sid Vale Practice and Coleridge Medical Centre. Wehave developed a wider range of PCN teams and roles, including, Mental Healthand Wellbeing Team, First Contact Physiotherapists and Clinical Pharmacists.
To ensure patient information is added to the patient record from appropriate sources and coded accurately.
To ensure, safe, accurate and timely processing of prescriptions to patients according to the practice protocols.
To facilitate patients in accessing the appropriate service or healthcare professional to best meet their needs in a courteous, efficient, and effective way, projecting a positive and friendly image of Honiton Surgery.
Provide support to Doctors, Practice Manager, Operations Manager, Finance Manager, and other staff in the pursuit of their duties.
JOB RESPONSIBILITIES:
Scanning of electronic and paper documents utilising the SystmOne Clinical System and to accurately code to patient records according to Surgery protocols.
To process repeat prescriptions, ensuring safe, accurate and timely supply of prescribed medication to our patients. Undertaking medicines reconciliation in accordance with the practice protocols and to update patients medical records and prescriptions accordingly.
Maintain effective liaison with practice staff and outside agencies concerned with patient care with appropriate regard to confidentiality.
To provide administrative support to Clinicians and colleagues in the workflow team.
Care navigate patients requests using the correct guidelines to ensure all requests are dealt with according to Surgery protocols and in accordance with the patients needs.
Processing electronic requests to facilitate booking appointments and directing patients to the appropriate healthcare professional.
To contribute to initiatives that help the practice to achieve its targets in the Quality Outcomes Framework, PCN, DES and IIF.
Communicate with patients, colleagues and outside agencies using face-to-face, telephone or electronic methods in a professional manner referring to the appropriate GP in accordance with practice protocols.
Respond to patients in a professional, courteous manner.
Contact patients and book appointments if needed using a variety of means on behalf of Honiton Surgery.
Undertake training as directed by Management and attend team meetings as required, keeping up to date with mandatory training, practice policies, emails and surgery intranet.
CONFIDENTIALITY:
HEALTH & SAFETY:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the surgery Health & Safety Policy, the surgery Health & Safety Manual, and the surgery Infection Control policy and published procedures. This will include:
EQUALITY AND DIVERSITY:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
PERSONAL/PROFESSIONAL DEVELOPMENT:
The post-holder will participate in any training program implemented by the Surgery as part of this employment, such training to include:
QUALITY:
The post-holder will strive to maintain quality within the surgery, and will:
COMMUNICATION:
The post-holder should recognise the importance of effective communication within the team and will strive to:
CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES: