Care Coordinator – Domiciliary Care Service

Midland Mencap; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a compassionate Care Coordinator to lead a dynamic team in providing exceptional support to adults with learning disabilities. This role involves overseeing care quality, managing staff rotas, and ensuring compliance with health standards. You will thrive in a fast-paced environment, utilizing your strong communication and problem-solving skills to empower individuals and foster independence. Join a forward-thinking organization dedicated to making a meaningful impact in the community, where your contributions will drive positive change and enhance the lives of those we support.

Qualifications

• 2+ years experience working with people with Learning Disabilities.
• Ability to plan and allocate care staff and team rotas.

Responsibilities

• Manage and mentor frontline colleagues providing care to adults with learning disabilities.
• Ensure outstanding care and compliance with CQC standards.

Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Leadership Skills

IT Literacy

Education

Diploma/NVQ Care Level 3+

Tools

Digital Case Management System

Job description

Job Title: Care Coordinator – Domiciliary Care Service

Salary: £15.62 per hour

Employment Status: Twelve-Month Post – 37 Hours Per Week.

Responsible To: Registered Care Manager / Deputy Care Manager

Location: Birmingham (Head Office: Woodgate Valley)

Who We Look For

Are you a warm, personable, and caring individual who can empower and support people with a learning disability?

Do you have passion for what you do, a strong communicator and have excellent problem-solving skills?

Midland Mencap is looking to recruit a Care Coordinator to manage and mentor frontline colleagues who provide care & support to adults with learning disabilities in Birmingham.

We place a high value upon integrity, ethical standards, and a commitment to excellence.

Midland Mencap’s Domiciliary Care Service is constantly innovating in our pursuit of delivering the best life outcomes for everyone we support. To achieve these goals, we need individuals who are prepared to drive progress and interact confidently with staff, citizens, families, and professionals.

We seek applications from candidates who thrive in a fast-paced environment and who can bring their skills, creativity, and care experience to a role where no two days are the same.

What Does A Coordinator Do?

Care Coordinators are responsible for providing line management support to our dispersed care teams. You’ll have oversight for the quality of service provided by staff, rota management, reviews, care plans, risk assessments and supervisions.

This post requires you to ensure that we provide outstanding care to adults with a learning disability within their home environment, and that they remain an active part of the local community.

You will monitor frontline staff performance, work closely with health/social care professionals, and ensure that care we deliver meets CQC standards and Midland Mencap’s policies.

This role requires a high degree of organisation. You will be responsible for completing reviews, care planning, conducting risk assessments and carrying out regular visits to homes and projects. This will include attending multi-disciplinary meetings, liaising directly with families, and ensuring citizens are on the correct benefits.

The ideal candidate will work in a person-centred way and enable individuals to exercise choice and control over their own lives to maximise independence.

This role involves lots of problem solving in order that we make things possible for the citizens we support.

There’s a need to be responsible, confident, and tactful in how you approach tasks and the variety of citizens, families, and professionals you will encounter in the course of your duties.

With the support of experienced Care Managers, you’ll need to be able to work on your own initiative, be comfortable lone working and able to maintain comprehensive digital records.

Experience

Essential

• A minimum of 2 years experience working with people with Learning Disabilities.

Desirable

• Experience working within a community care setting.

• Experience of mentoring, supporting and supervising staff.

• Knowledge of the social care sector, NHS services & CQC.

Skills, Abilities & Attributes

Essential

• Ability to plan and allocate care staff and team rotas.

• Ability to support, motivate and lead a team towards set objectives.

• Ability to demonstrate initiative and decision-making calls.

• Ability to maintain and uphold all policies and procedures.

• Ability to interview and select potential frontline staff.

• Ability to oversee and/or carry out staff induction training.

• Ability to communicate effectively with colleagues, citizens, carers, professionals, and other agencies.

• Ability to establish and maintain effective working relationships.

• Well organised, with good literacy and numeracy skills.

• Willing to work flexibly for the benefit of citizens.

• Ability to support & supervise staff individually and within teams.

• A keen eye for detail and a passion for high standards.

• Strong IT literacy, with the ability monitor and maintain staff & citizen records via a digital case management system.

• Demonstrate an understanding of confidentiality & GDPR.

• Willing to take part in an On-Call rota.

• Car driver with valid license (Note: Business Insurance Cover required.

Training & Qualifications

Essential

• Diploma/ NVQ Care Level 3+ or willing to undergo training to achieve this.

When Applying for this job role please complete the 2 forms below and attach them to your email when you apply:

Word Document Format:
Application Form Word
Equal Opportunities Monitoring Word

PDF Format:
Applications Form PDF
Equal Opportunities Monitoring PDF

Closing Date: Thursday 22^nd of May 2025.