Care Coordinator Care Coordinator

Helping Hands; England; On-site; GBP 28,000; Full time

Job summary

A leading home care provider in the UK is seeking a Care Coordinator to support customers and carers in the community. Responsibilities include ensuring high standards of care, recruiting new staff, and updating care plans. The ideal candidate will have a Level 3 Diploma in Adult Care and experience in the care sector. This role offers career progression and various employee benefits.

Benefits

Career progression opportunities

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Support for nationally recognised qualifications

Refer a friend scheme

Annual salary review

Qualifications

• Willingness to work towards Level 3 Diploma in Adult Care.
• Experience working at a supervisory level in care.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Support Branch Care Manager in care and support.
• Ensure highest standards of care through staff allocation.
• Complete observations and supervisions for care teams.
• Recruit and guide new team members.
• Reassess customers to update care plans.
• Seek new business opportunities for growth.
• Provide excellent customer service.

Skills

Knowledge of regulatory requirements

Experience in the care sector

Excellent customer service

Recruitment skills

Education

Level 3 Diploma in Adult Care

Job description

Overview

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we're looking for Care Coordinators who are as passionate about what they do as we are to join our growing team.

Responsibilities

• Supporting the Branch Care Manager by providing care and support to our customers and carers within the local community.
• Ensuring that customers receive the highest standards of care and support through effective allocation of staff.
• Completing direct observations and supervisions for your care teams within the correct timescales.
• Supporting the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
• Reassessing customers to ensure care plans are reflective of customers' needs and condition.
• Actively seeking new business opportunities and supporting the commercial growth of the branch.
• Ensuring that the highest levels of customer service are always provided.

At Helping Hands, we recognise that running a branch is a lot of responsibility and we have an excellent support network to assist you with all things HR, Compliance and Business Development.

Benefits

• Career progression opportunities
• 25 days annual leave
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Support to complete nationally recognised qualifications
• Refer a friend scheme
• Annual salary review

Qualifications

• Level 3 Diploma in Adult Care or willingness to work towards achieving this
• Knowledge of regulatory requirements and best practice in line with CQC/CIW guidance
• Experience of working within the care sector at supervisory level
• Full UK driving licence and access to your own vehicle
• Salary: Up to £28,000 per year

Helping Hands is committed to promoting a diverse and inclusive workforce. All applications will be treated fairly in line with our Equality and Diversity Policy.