Care Coordinator/Area Service Manager

NWCare; Limavady; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run domiciliary care agency in Northern Ireland is recruiting an Area Service Manager/Care Coordinator to oversee care packages and staff management. Responsibilities include processing referrals, supervising staff, and ensuring compliance with care standards. Ideal candidates will have QCF Level 3 in Health and Social Care and previous coordination experience. The position offers a competitive salary of £15.18 per hour plus mileage and an on-call allowance.

Benefits

Mileage paid

Annual leave pro rata

Post-registration training learning

CPD approved training certificates

Qualifications

• Minimum 2 years of experience in care coordination.
• Knowledge of GDPR legislation and care standards.
• Ability to manage and support a team.

Responsibilities

• Accept and process referrals for new care packages.
• Organise and supervise the delivery of home care services.
• Monitor and report changes in Service User condition.

Skills

Training needs identification

Care coordination experience

Compliance with RQIA standards

Effective communication

Education

QCF Level 3 or above in Health and Social Care

Job description

NWCare is a family run domiciliary care agency serving the community in healthcare in Northern Ireland for well over 50 years. We are recruiting Area Service Managers/Care Coordinator for our Ballykelly branch.

Responsibilities

• Accept, allocate and process referrals for new care packages.
• Accept and process changes and amendments to existing care packages.
• Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible.
• Monitor and report changes in Service User condition to key worker.
• Organise and lead staff meetings.
• Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.
• Participate in the out of hours cover rota - excellent on-call rate paid.
• Undertake Service User assessment and risk assessment for Service Users.
• Maintain accurate and confidential records in accordance with company policy.
• Assist with the monitoring an evaluation of service provision.
• Assist Registered Manager in the recruitment of domiciliary care workers
• To organise and supervise the delivery of home care support services to Service Users in their own homes.
• To work in a flexible and reliable manner in response to the needs of the service.
• To manage a team of Home Care Assistants.
• To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards.
• To ensure that a quality care service is delivered to all Service Users.
• To work within GDPR legislation.

Skills and Qualifications

• Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees.
• Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect.
• Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation.
• Assist the Registered Manager and Human Resources Manager in processes, when required.
• Provide care package to Service Users in an emergency situation.
• Participate in mandatory training as required.
• Ensure area PMMRs are within company benchmark.
• Ensure Services are managed in compliance with RQIA standards.
• Ensure an effective, safe and well led service delivery.
• Cover the on-call phone on a rota basis.
• QCF Level 3 or above in Health and Social Care.
• Previous experience as a care coordinator.

Further Information

Please note: Criteria for this role is that you apply for an Enhanced AccessNI certificate. We offer our staff: Excellent hourly rate. Mileage paid. Annual leave on a pro rata basis. NISCC - Post registration training learning. On-line learning. Training academies throughout Northern Ireland. Practical paid training. CPD approved certificate for training. QCF Levels 2, 3 and 5 qualifications. Internal career progression. Mentoring arrangements. Uniforms supplied. Experienced care company with over 50 years in healthcare. Recommend a Friend incentive - any of our staff who recommend someone who comes to work for NWCare will receive a voucher (no limit to number).

Vacancy ID 1739394 Job ref. ASM/BK/25/0025 Job Sector General Management Area Derry or Londonderry Location Ballykelly, Limavady Salary £15.18 per hour plus mileage and generous on-call allowance No. vacancies 3 Contract Type Permanent Weekly hours 37.5 Published date 10/10/2025 Closing date 13/11/2025 Worktime 9am - 5pm, days to be confirmed.

Area: Derry or Londonderry
Closing date: 06 Nov 2025

Area: All of Northern Ireland
Closing date: 07 Nov 2025