Care Coordinator ARC Primary Care Network

Allscreens Nationwide Ltd; High Wycombe; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Training and development

Career progression

Team support

Job summary

Arc Bucks Primary Care Network is seeking a Care Coordinator to support personalised care and navigation across primary care services in Buckinghamshire. You will act as a key contact for patients, carers and care teams, coordinate referrals, and help prepare patients for decision-making conversations.

The role requires strong communication, organisational skills and the ability to work within a multidisciplinary team, delivering high-quality administrative support and maintaining

Qualifications

• Experience in care coordination, healthcare, social care, administrative or similar patient-focused role.
• Excellent communication and interpersonal skills.
• Strong organisational skills with ability to manage competing priorities.
• Confidence working with patients, carers and professionals across teams.
• Ability to work independently while contributing to a multidisciplinary team.
• Good IT and digital skills with ability to maintain accurate records.
• Understanding of confidentiality and professional boundaries.

Responsibilities

• Personalised Care and Patient Support: use population health intelligence to identify cohorts and support personalised care plans.
• Act as a key contact, advocate and information resource for patients, families, carers and care teams.
• Prepare patients for shared decision making and help assemble identified care needs into a plan.
• Coordinate and manage appointments and provide clear information to support informed choices.
• Support patients to develop knowledge and confidence to manage health and access self-management resources.
• Coordinate care across health and social care services and liaise with MDTs and other professionals.

Skills

Care coordination

Healthcare

Administrative

Communication

Organisational skills

Multidisciplinary teamwork

IT skills

Confidentiality

Job description

Care Coordinator ARC Primary Care Network

Key Responsibilities Personalised Care and Patient Support Use population health intelligence to proactively identify and work with cohorts of patients who would benefit from personalised care and support. Act as a key point of contact, advocate and information resource for patients, families and carers, care teams and community services, responding with empathy and respect and signposting appropriately. Support patients to prepare for shared decision making conversations and help bring together identified care and support needs within a personalised care and support plan. Help patients manage their needs by answering queries, arranging and managing appointments and ensuring they have clear information to make informed choices about their care. Support people to develop the knowledge, skills and confidence to manage their health and wellbeing and access self-management education, peer support and other appropriate services. Care Co-ordination and Navigation Maintain regular and effective communication with care homes and other services regarding patient progress. Undertake visits in community, home or care home settings where required and appropriate to the role, involving carers as appropriate. Assist with identifying patients at higher risk and maintain accurate workload and caseload information. Coordinate and navigate care across health and care services, working closely with Social Prescribing Link Workers, Health & Wellbeing Coaches and other primary care professionals. Refer patients to the appropriate member of the team and make or facilitate referrals on behalf of the team where required. PCN and MDT Support Support the coordination and delivery of multidisciplinary team meetings, including diary management, meeting arrangements, planning and production of reports. Liaise with colleagues across all Arc Bucks PCN member practices to support clear communication and consistent delivery of PCN services. Provide administrative support to Senior PCN Clinicians, Health & Wellbeing Coaches and other PCN teams, including clinic scheduling, work timetables and liaison with member practices. Support monitoring and reporting of progress against agreed PCN targets, objectives and service requirements. Administration and Quality Undertake administrative tasks allocated by the Network Manager, Operations Manager or other designated PCN leads. Maintain accurate, timely and appropriate records of patient contacts, actions, referrals and PCN activity. Work flexibly across PCN bases and member practices to provide appropriate holiday and sickness cover and support wider PCN priorities. Always maintain patient confidentiality and comply with information governance, data protection and PCN policies and procedures. Work within the boundaries of the role, escalating clinical concerns appropriately and undertaking only activities for which you are trained, competent and authorised. What Were Looking For Essential Experience in a care co-ordination, healthcare, social care, administrative or similarly patient focused role. Excellent communication and interpersonal skills, with a compassionate and person-centred approach. Strong organisational skills with the ability to manage competing priorities and follow actions through to completion. Confidence working with patients, carers and professionals across different teams and organisations. Ability to work independently while contributing effectively to a multidisciplinary team. Good IT and digital skills with the ability to maintain accurate records. Understanding of confidentiality and the importance of working within professional and role boundaries. Desirable Experience working within primary care, community healthcare or the voluntary sector. Experience using EMIS GP clinical system. Understanding of personalised care, care navigation and health inequalities. Knowledge of local health, social care, voluntary and community services. Experience supporting multidisciplinary meetings, clinics or service delivery across multiple teams. What We Offer A varied role combining meaningful patient contact with responsibility for helping PCN services run effectively. The opportunity to work as part of an experienced and supportive multidisciplinary team. Training and development to support your role and career progression. The chance to contribute to developing services and improving how patients experience joined-up care. A role with genuine scope to make a visible difference across our local communities. About Arc Bucks PCN Arc Bucks Primary Care Network serves around 50,000 patients across four GP practices in South Buckinghamshire. Our Care Co-ordination team plays an important role in helping patients navigate services, access personalised support and receive more joined-up care. Working alongside our pharmacists, social prescribing team, Health & Wellbeing Coaches and clinicians, you'll be part of a forward-thinking multidisciplinary workforce. We're committed to innovation, collaboration and making the best use of every member of our team to improve patient outcomes and reduce health inequalities.