Care Coordinator

NHS; Weymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking passionate Care Coordinators to enhance patient outcomes through effective collaboration with multidisciplinary teams. In this dynamic role, you will support practices in delivering patient-centered care, ensuring proactive health planning and access to services. Your outstanding people skills and caring nature will empower patients on their healthcare journey, while your IT proficiency will facilitate smooth operations. Join a dedicated team committed to improving healthcare delivery and making a real difference in the lives of patients in the community.

Qualifications

• Experience working with patients or the public in a customer care environment.
• Good understanding of primary care and NHS patient care challenges.

Responsibilities

• Work with practice teams to manage a caseload of patients.
• Coordinate proactive support and care planning for specific patient cohorts.

Skills

Communication Skills

Teamwork

Organizational Skills

Analytical Skills

IT Skills

Education

Good Secondary Education including Maths and English

Tools

SystmOne

Microsoft Word

Microsoft Excel

Job description

This is an exciting and developing role that involves working closely with the PCN and the wider multidisciplinary team. The role will be pivotal in helping to deliver the best possible outcomes for patients.

Care Coordinators will support member practices in coordinating key activities including access to services, advice, and information, and ensuring health and care planning is proactive, supportive, holistic, and patient-centred. The role includes supporting digital initiatives and responsibilities for coordinating the patient's journey through primary care and the wider health and care system.

You will need outstanding people skills, a caring nature, and good IT skills with a desire to learn in this ever-changing environment.

An ethos of promoting independence, shared decision-making, personalisation, and partnership working is integral to this role.

Interviews are planned to take place during the week commencing 9th June 2025.

Main duties of the job

Essential attributes for the role

• Excellent communication and interpersonal skills
• Good teamworking skills
• Self-motivated and able to work independently
• Good organisational skills

About us

Two Harbours Healthcare is a not-for-profit organisation led by local General Practices in Weymouth and Portland. Our goal is to work more closely together (and with stakeholders) to share expertise, resources, and provide services for the NHS.

Job responsibilities

• Work with individual practice teams and primary care professionals within the PCN to identify and manage a caseload of patients
• Work closely and in partnership with PCN colleagues including Social Prescribing Link Workers, Health Coaches, and Clinical Pharmacists
• Signpost team members, patients, and carers to relevant services as appropriate
• Coordinate proactive support and care planning for specific patient cohorts
• Support patient independence, promote healthcare and well-being
• Assist patients and carers in utilising decision aids
• Empower patients, possibly using validated PAM tools
• Facilitate smooth discharge and handover between care settings, including GP, acute, and community services, and support inter-agency communication
• Utilise healthcare technologies to optimise service delivery, access, and continuity of care
• Use Population Health Intelligence and Risk Stratification tools proactively to identify patient groups for MDT discussions
• Attend and present at MDT meetings if required
• Support the setup and administration of Group Consultations
• Develop and shape the service as opportunities arise
• Perform any other duties delegated by your line manager that are appropriate to this position

The tasks and responsibilities may evolve with developments within the practice and are subject to review.

Person Specification

Experience

• Data analysis and interpretation
• Experience working with patients or the public in a customer care environment
• Primary Care experience
• Experience working as part of a healthcare team

Qualifications

• Good secondary education including Maths and English
• Experience in change management

Knowledge

• Good understanding of primary care and NHS patient care challenges
• IT skills including Word, Excel, email, and databases
• Experience with GP clinical systems such as SystmOne
• Knowledge of needs of patients with long-term conditions
• Understanding of health promotion strategies and public health issues locally
• Skills in supporting lifestyle changes
• Negotiation and conflict management skills
• Ability to identify health determinants in the local area
• Awareness of local and national health policies
• Understanding of wider health economics issues

Skills

• Understanding and adherence to confidentiality
• Excellent written and verbal communication skills
• Good teamworking abilities
• Analytical skills to extract relevant information
• Strong organisational skills
• Judgement, resourcefulness, and common sense
• Ability to work under pressure
• Prioritisation skills to meet deadlines

Personal Qualities

• Self-motivated and proactive
• Highly motivated
• Caring, compassionate, and confident
• Calm under pressure
• Articulate and pleasant

Disclosure and Barring Service Check

This position is subject to a DBS check in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring disclosure of any criminal convictions.