Care Coordinator

NHS; Weymouth; On-site; GBP 60,000 - 80,000; Full time

Job description

Job summary

This is an exciting and developing role which involves working closely with the PCN and the wider multidisciplinary team. The role will be pivotal in helping to deliver the best possible outcomes for patients.

Care Coordinators will support member practices in coordinating key activity including access to services, advice, and information, and ensuring health and care planning is proactive, supportive, holistic and patient-centred. The role will include supporting digital initiatives and includes responsibilities for the co-ordination of the patients' journey through primary care and the wider health and care system.

You will need outstanding people skills, a caring nature and good IT skills with a desire to learn in this ever-changing environment.

An ethos of promotion of independence, shared decision making, personalisation and partnership-working is integral to this role.

Interviews planned to take place w/c 9th June 2025.

Main duties of the job

Essential attributes for the role:

• Excellent communication and interpersonal skills
• Good teamworking skills
• Self-motivated and able to work on own
• Good organisational skills

About us

Two Harbours Healthcare is a not-for-profit organisation led by local General Practices in Weymouth and Portland. Our goal is to work more closely together (and with stakeholders) to share expertise, resources and provide services for the NHS.

Date posted: 24 April 2025

Pay scheme: Other

Salary: £13.31 to £13.97 an hour

Contract: Permanent

Working pattern: Full-time, Part-time

Reference number: B0205-25-0007

Job locations

Lynch Lane Offices, Lynch Lane, Weymouth, Dorset, DT4 9DN

Job description

Job responsibilities

• Work with individual practice teams and primary care professionals within the PCN to identify and manage a caseload of patients.
• Work closely and in partnership with PCN colleagues including Social Prescribing Link Workers, Health Coaches and Clinical Pharmacist(s).
• Signpost team members, patients and carers to relevant services as appropriate.
• Central co-ordination role around proactive support and care planning for agreed patient cohorts.
• Support patient independence, promote healthcare and well-being.
• Supporting patients and carers to utilise decision aids.
• Empower patients, this may include the use of validated PAM tools.
• Facilitate smooth and planned discharge and handover between care settings across the health and social care system, including GP, acute, community, and be responsible for facilitating inter-agency communication and support.
• Use healthcare technologies to optimise service delivery, access, and continuity of care for patients and carers.
• Use Population Health Intelligence and Risk Stratification tools proactively to identify groups of patients for MDT discussions.
• May attend and present at MDT meetings.
• May support in the setting up and administration of Group Consultations.
• Opportunity to develop and shape this service.
• Perform any duty specifically delegated by your line manager as being properly the responsibility of this post.

The tasks and responsibilities in this job description may change in the light of developments within the surgery or practice and are subject to review.

Person Specification

Experience

Essential:

• Data analysis and interpretation.
• Experience of working with patients or the public in a customer care environment.

Desirable:

• Primary Care experience.
• Working in a healthcare setting as part of a team.

Qualifications

Essential:

• Good general secondary education including Maths and English.

Desirable:

• Presentation skills.
• Change management.

Knowledge

Essential:

• Good working knowledge of primary care and the challenges facing patient care in the NHS.
• A good range of IT knowledge including Word, Excel, email and databases.

Desirable:

• IT GP clinical system, SystmOne.
• Needs of patients with long-term conditions.
• Health promotion strategies and Public Health issues in the local area.
• Change-management and ability to support patients to change lifestyle.
• Negotiation and conflict management skills.
• Ability to identify determinants on health in the local area.
• Aware of local and national health policy.
• Aware of issues within the wider health economy.

Skills

Essential:

• Understanding and adherence to strict confidentiality.
• Excellent communication and interpersonal skills, both written and verbal.
• Good teamworking skills.
• Able to analyse & extract relevant information.
• Good organizational skills.
• Able to use own judgement, resourcefulness and common sense.
• Able to work under pressure.
• Able to prioritise workload and meet deadlines.

Personal Qualities:

• Self-directed working using initiative.
• Innovative approach.
• Highly motivated.
• Caring, compassionate and confident.
• Calm approach, performing under pressure.
• Positive attitude.
• Pleasant and articulate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Two Harbours Healthcare Ltd

Address: Lynch Lane Offices, Lynch Lane, Weymouth, Dorset, DT4 9DN

Employer's website: https://www.weymouthandportlandpcn.co.uk/