Care Coordinator

The AICS Group; Uxbridge; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Financial benefits

Mandatory Training

Brain Injury Training

Epilepsy Training

Bespoke training

Job summary

The AICS Group is seeking a dedicated Care Coordinator to liaise between clients, support workers and package managers. You will help ensure smooth communication, accurate documentation and effective shift coverage while supporting the care team.

You will participate in supervision and mandatory safeguarding training, with responsibilities including rostering, client visits, and on-call rotations to maintain high-quality care delivery.

Qualifications

• Proven ability to coordinate people and systems.
• Excellent communication with clients, staff and managers.
• Strong team player capable of working in a supportive environment.
• Willingness to cover shifts and be on-call as required.

Responsibilities

• Coordinate weekly with available Support Workers and update the internal scheduling system.
• Carry out client visits and provide feedback to Package Managers.
• Create rotas based on staff availability and confirm coverage for shifts.
• Monitor documentation and ensure all care plans and safety paperwork are up to date.
• Support reviews and MDT meetings and assist with referrals and forms.

Skills

Coordination

Communication

Teamwork

On-call readiness

Tools

I-connect

Internal scheduling system

Job description

ABOUT THE CARE COORDINATOR ROLE:

As a Care Coordinator, you will play an integral part as one of the key people liaising between our Clients, Support Workers and Package Managers. We are looking for someone who is confident, capable and ready for a challenge. Cover shifts, on-call.

You will need to demonstrate proven ability to coordinate people and systems and work as part of a team, supporting the Package Managers. You will be responsible for ensuring that all communication and documentation to assist our client's rehabilitation is implemented.

CARE COORDINATOR MAIN DUTIES:

• Communicate weekly with available Support Workers (SW)
• Update the internal system with SWs availability
• Complete spot checks on staff to ensure safe and appropriate care delivery
• Carry out client visits as required and provide feedback
• To create rotas with support worker availability and confirm availability
• Daily/weekly/monthly/emergency shift cover and updating the internal system accordingly
• Supporting Package Managers with collating necessary documentation for client visits and referrals
• Assisting and monitoring with the use of I-connect
• Liaising with support workers for MACH (Daily reports) forms / timesheets / I-connect
• Assist Package Managers with reviews and maintain statutory paperwork (Care Plan (CP), Risk Assessment (RA), Medication Support Plan (MSP), Environmental Risk Assessment (ERA))
• Assist Package Managers with organising and participate in staff team meetings, Multi-Disciplinary Team meetings (MDT) and Package Managers meetings
• Assist Package Managers with creating, checking and making amendments to MACH forms using the online system
• Regular Client contact, reviews, updates, general spot checks and to assist with Medication Competency Assessment's (MCA's)
• Complete quarterly supervisions with SWs, reviewing personal development in line with company policy
• Liaising with other departments to facilitate recruitment on packages
• Regularly participate with the on-call rota
• Sending out PPE
• Scheduling Meet & Greets including finding out availability of SWs and induction of new staff
• Scheduling shadow shifts, liaising with all parties to match availability
• Monitor documentation ensuring that all information is up to date

Care Coordinator Additional Duties

Participate in the supervision and appraisal system

Any other additional duties required by management

EQUAL OPPORTUNITIES:

Staff are responsible for promoting equal opportunities and for challenging any behaviour or practice which discriminates against the client or a colleague on the grounds of race, religion, disability, age, gender, sexual orientation or any other difference.

HEALTH & SAFETY:

• To maintain a safe and secure working environment
• To participate in the identification and assessment of risks and implement agreed working procedures to minimise their impact
• To ensure that all incidents, accidents or potential hazards are reported and recorded following the Health and Safety Policy
• To carry out Health and Safety checks and maintain accurate records
• To ensure all safety and security procedures are followed to keep self and others safe
• To promote awareness of Health and Safety amongst clients

SAFEGUARDING:

All members of staff at The AICS Group have a safeguarding responsibility. As part of the role the post holder will undertake mandatory safeguarding as part of their induction. The post holder will be required to ensure that vulnerable adults and children are safeguarded. The role includes a duty to refer any safeguarding concerns they may have to their line manager.

CONFIDENTIALITY:

It is expected that all employees will understand that our work is confidential and that confidential information must not be divulged.

TRAINING:

The AICS Group is committed to offering training and support to all staff. The post holder will be required to attend mandatory training, participate in supervision, annual appraisals and development reviews.

WHAT WE OFFER:

• Competitive pay rates
• A range of financial benefits
• Mandatory Training (T&C)
• Brain Injury Training
• Medication Training
• Epilepsy Training
• Bespoke training based on clients need and requirements