Care Coordinator

NHS; Tuxford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading medical centre in Tuxford is seeking a Care Coordinator to enhance their non-clinical team. The successful candidate will manage patient communications, assist with back office tasks, and play a vital role in patient care navigation. Ideal applicants will possess strong IT skills and previous experience in a GP practice.

Qualifications

• Experience in a GP practice preferred.
• Good level of IT literacy is required.

Responsibilities

• Manage patient contact and administrative duties effectively.
• Provide support for clinical conversations with primary care professionals.

Skills

IT literacy

Communication skills

Job description

Tuxford Medical Centre is seeking to appoint an additional member of staff to compliment their existing non-clinical team.

The ideal candidate will be able to work in a fast paced environment and be able to adapt to change easily. You will need to have a strong work ethic and be able to work to tight deadlines. The role involves patient contact both in person and on the phone, so good communication skills are required.

Main duties of the job

Our Care Coordinators provide extra time, capacity andexpertise to support patients in preparing for (or in following-up) clinicalconversations they have with primary care professionals. They will work closelywith the GPs and other primary care professionals to manage patients, makingsure that appropriate support is made available to them and their carers, andensuring that their changing needs are addressed.

Care Navigators ensure that the Practice runssmoothly and assist with other back office administration. This role provides ahigh level of service to patients, doctors, nurses and other members of thePractice team.

About us

Although outwardly we may appear to be a "stereotypical small rural dispensing practice" - first impressions can be deceiving! Our premises were extensively renovated in 2019 and now provide a first class medical environment for staff and patients alike.

As a practice we are forward thinking & innovative, and always strive to provide outstanding patient satisfaction. As a direct result our practice list size is increasing at a significant rate!

We are also situated just off the A1 junction - so are highly accessible in terms of commuting.

We foster team working across the practice, from GPs that have an 'open door' philosophy for staff queries, to our practice nurses having dedicated admin and nurse meeting time.

Job responsibilities

Job Summary:

To ensure that the reception area of the Practice runs smoothly and to assist with back office administration of medical records. This role provides a high level of service to patients, doctors, nurses and other members of the Practice team.

Job Responsibilities:

Telephone Duties

• Giving out results
• Ambulance transport bookings
• Home visit requests
• Deal with general enquiries and complaints
• Taking requests for prescriptions
• Contacting other providers

Reception Duties

• Register new patients and temporary residents
• Greet and direct patients and visitors
• Taking triage information for GP appointments
• Patient Care Navigation
• Handing out prescriptions
• Ensure outstanding queries are explained and handed over to next shift, as necessary
• Respond to needs of doctors and nurses during surgery
• Collect payments from patients for non-NHS services
• Deal with general enquiries and complaints

Administrative Duties

Culling and sorting patient records and letters in preparation for summarising

Reviewing medical records and producing an accurate summary of the patients medical history

Read coding the information into the practice clinical system

o Auditing data collection standards in the practice

o Monitoring progress of notes summarising against practice targets

o Monitoring patient call and recall systems

Pulling Lloyd George envelopes when requested by doctors

Other

General housekeeping (e.g. keeping reception and waiting areas tidy)

Make refreshments for doctors and other team members, participate in washing up

Any other reasonable duties as necessary

Person Specification

Experience

• Good level of IT literacy
• Previous experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.