Care Coordinator

NHS; Tendring; On-site; GBP 25,000 - 35,000; Full time

Job description

The post holder will work in partnership with general practices, stakeholders, the wider PCN team, and neighbourhood-level resources to address patient needs and support the achievement of PCN objectives. They will act as a role model for the PCN demonstrating a compassionate and caring approach.

The care coordinator role is pivotal in providing enhanced care to our patient population, serving as a critical link between the GP practices, patients and the PCN. If you are a skilled care coordinator, with excellent person-centred planning experience and strong local knowledge for accessing key support, then we would love to hear from you.

Main duties of the job

• Working with the clinical lead and proactive team to embed the proactive care pathway across the PCN, addressing health inequalities and promoting healthy ageing.
• Developing strong working relationships with member practices to understand population needs and support patients in reducing crises, improving screening uptake, and enabling care in preferred settings.
• Supporting the coordination of all key activity, including access to services, advice and information, as well as ensuring that health and care planning is timely, efficient, and patient-centred.
• Referring patients to appropriate resources, such as social prescribers, frailty assessments, or occupational therapists, ensuring a holistic approach to care.
• Accurately and promptly recording daily activities and information, utilising IT systems as appropriate.

About us

Clacton PCN, located in North East Essex, comprises six practices: East Lynne Medical Centre (Lead Practice), North Clacton Medical Group, Old Road Surgery, Thorpe Surgery, Fronks Road Surgery, and Harewood Surgery. This dynamic and busy network offers opportunities for personal development, with a focus on supporting the local community and addressing health areas of interest to team members.

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Qualifications

• NVQ Level 3 in Health and Social Care, or an equivalent qualification.

Experience

• Minimum of 2 years experience working as a healthcare professional.
• Proven ability to demonstrate excellent written and verbal communication.
• Proficiency in Microsoft office suite.
• Ability to interact with service users in a sensitive and empathetic manner.
• Capability to work collaboratively as part of a team.
• Strong organisational skills, with the ability to prioritise and manage workload effectively.
• Excellent motivational and influencing abilities.
• Car user, with the ability to travel between GP practices and undertake home visits.
• Excellent interpersonal skills and a professional approach to all interactions.
• Experience providing advice and signposting to service users.
• Demonstrate understanding of the personalised care approach.
• Knowledge of public health issues relevant to the local population.
• Familiarity with the Primary Care Network Direct Enhanced Service (DES), local Integrated Care Board (ICB) vision and values, and the role of primary care in the NHS long-term plan.
• Strong understanding of current issues within the wider NHS.
• Ability to manage time efficiently and prioritise tasks effectively.
• Ability to work effectively with others, managing the demands of a fast-paced, ever-changing environment.
• Willingness to work flexibly to deliver clinically effective and cost-effective healthcare.
• Understanding of the Quality and Outcomes Framework (QoF) and the Investment and Impact Framework (IIF).
• Willingness to learn and develop professionally.
• Ability to act autonomously while remaining within the scope of practice.
• Ability to work independently and take initiative.
• Full UK driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.