Care Coordinator

Integrated Care System; Southampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

An exciting opportunity has arisen for a Care Coordinator to join an expanding Primary Care Network Team in Southampton. This role is vital for managing patient referrals, coordinating services, and supporting daily operations. We seek a dynamic individual with a background in primary care and excellent administrative skills to enhance our patient care delivery.

Qualifications

• Knowledge of primary care and medical terminology.
• Experience working in an NHS or social care organisation.
• Ability to manage workload and prioritise tasks efficiently.

Responsibilities

• Manage inbound referrals and coordinate appointments with PCN services.
• Support the daily operations and build relationships with clinical teams.
• Track and report service utilisation and communicate effectively with patients.

Skills

Data gathering and interpretation

Ability to work effectively in a team

Analytical skills

Education

GSCE (or equivalent) in Maths and English

Tools

Microsoft Office

Job description

This is an exciting opportunity for a Care Coordinator to join an expanding PCN (Primary Care Network) Team, the post holder will support a variety of PCN services such as the Home Visiting Service, Paediatric Hubs, Social Prescribing, Health Coaching, & First Contact Physiotherapy. The Care Coordinator role is essential to support the daily operations of PCN services. The post holder will work closely with our GP practice and PCN teams who are delivering care to our patients each day.

The Care Coordinator will be responsible for managing inbound referrals from GP practice teams and contacting patients to arrange suitable appointments for PCN services such as First Contact Physiotherapist, Proactive Care Reviews, Paediatric Hubs, and other PCN Services as required.

The Care Coordinator will also support other PCN services as required which may include contacting patients following referral into services such as Paediatric Hubs, FCP, Social Prescribing and Health Coaching to support diary management and management of inbound referrals to services.

This role may be required to work at any of our PCN member practice sites but will mostly be based at Shirley Health Partnership, Shirley, Southampton.

Main duties of the job

Responsible for the day-to-day running of PCN services, including the prioritisation of daily visits, inbound referrals and updating the visit list based on capacity and liaising with clinical visiting staff to prioritise on clinical need.

Contacting patients and booking appointments with PCN services such as Proactive Care Reviews, First Contact Physiotherapist, and Social Prescriber appointments.

Managing inbound referrals from GP practices for PCN service and ensuring safe management of caseloads and booking processes

Manage and prioritise workload to ensure patient and service needs are met

Manage clinical systems and appointment ledgers for PCN services

Manage team rotas and service capacity

Coordinate and manage administrative functions of PCN services

Build relationships with PCN Member Practices Clinical and Administrative teams as well as Care Home team members

Track and report service utilisation outlining allocations and booking completion across PCN Services

Communicate effectively with patients and their families/carers

Communicate with other members of the integrated care system if a patient needs to access other services

Coordinate patients long term condition annual reviews

Support administration of Personalised Care Support Plans PCSP

Coordinate, manage, and support onward referral to other services .

For more details please look at full job discription

About us

Southampton West Primary Care Network (PCN) consists of the 9 GP surgeries in the west of the City and covers 84,000 patients. Our mission is to work collaboratively to develop high quality services for our patients, so that we can improve health outcomes that enable people to live well, for longer, whilst developing resilient primary care.

The PCN already hosts a strong and supportive multi-disciplinary wellbeing team consisting of mental health practitioners, peer support workers, social prescribers, care coordinators, Health and Wellbeing Coaches, Pharmacists, and First Contact Physiotherapists.

Job responsibilities

Responsible for the day-to-day running of PCN services, including the prioritisation of daily visits, inbound referrals and updating the visit list based on capacity and liaising with clinical visiting staff to prioritise on clinical need.

Contacting patients and booking appointments with PCN services such as Proactive Care Reviews, First Contact Physiotherapist, and Social Prescriber appointments.

Managing inbound referrals from GP practices for PCN service and ensuring safe management of caseloads and booking processes

Manage and prioritise workload to ensure patient and service needs are met

Manage clinical systems and appointment ledgers for PCN services

Manage team rotas and service capacity

Coordinate and manage administrative functions of PCN services

Build relationships with PCN Member Practices Clinical and Administrative teams as well as Care Home team members

Track and report service utilisation outlining allocations and booking completion across PCN Services

Communicate effectively with patients and their families, carers

Communicate with other members of the integrated care system if a patient needs to access other services

Coordinate patients long term condition annual reviews

Support administration of Personalised Care Support Plans PCSP

Coordinate, manage, and support onward referral to other services .

Request and coordinate blood, urine test for patients in need

Attend service meetings and contribute to service delivery and growth

Link with GPs and other clinicians in the PCN following appointments to feedback patient outcomes where required

Refer complex cases to the multidisciplinary team meeting and complete administration after the meeting and communicate this back to practices.

Receive and collate information from hospital admissions and discharges and present this information to the team

Work with the PCN management team on other projects from time to time, where capacity allows, such as collating data for quality targets across the PCN or health inequality projects

Take basic history and readings such as Blood Pressure, Height, Weight from patients ahead of appointments with a clinician where required

Complete non-opinion related forms and core elements of other forms to support the clinical teams

Person Specification

Experience

• Knowledge of primary care
• Understanding of confidentiality
• Experience in use of Microsoft Office
• Experience of administrative duties
• Knowledge of medical terminology
• Experience of working in an NHS or social care organisation
• Understanding of health and social care processes

Qualifications

• GSCE (or equivalent) in Maths and English
• UK Driving License & vehicle for traveling between sites

Knowledge, skill and training

• Data gathering and interpretation
• Ability to work effectively in a team as a key player
• Able to deal with patients sensitively
• Able to prioritise and manage own workload
• Experience providing advice/signposting to users
• Analytical skills and ability to interpret information and present it in a clear and concise manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.