Care Coordinator

Griswold; Shrewsbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

Griswold Home Care in Shrewsbury is seeking a Care Coordinator to be the first connection for families and caregivers. This role involves responding to inquiries, coordinating care, and ensuring a compassionate experience as clients and caregivers navigate home care services. A high school diploma and strong communication skills are required, with a supportive work culture that values career growth.

Benefits

Competitive pay with room to grow

Health insurance options

401(k) with potential employer match

Paid Time Off and Paid Medical Family Leave

Team-based, supportive culture

Qualifications

• High school diploma or GED required; college or healthcare experience is a plus.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience in caregiving, staffing, or customer service is a plus.

Responsibilities

• Respond to all incoming calls, emails, and texts with care.
• Assist families in coordinating home care for clients.
• Schedule caregiver shifts and manage urgent openings.

Skills

Communication

Detail-oriented

Organizational skills

Empathy

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Shrewsbury, MA | Full-Time

Griswold Home Care - Shrewsbury Office

Be the first connection—and the ongoing support—for families in need.

Griswold Home Care in Shrewsbury, MA is seeking a Care Coordinator to serve as the first point of contact for phone calls, emails, texts, and general inquiries. Whether it’s a family seeking help for a loved one, a caregiver looking for work, or a referral partner reaching out—you’ll provide a warm, professional, and responsive experience that reflects the heart of our mission.

As a Care Coordinator, you won’t just be the first voice people hear—you’ll also support them throughout their home care journey. From the first phone call to ongoing scheduling and coordination, you’ll play a central role in ensuring every client and caregiver relationship runs smoothly and compassionately. You’ll be the go-to contact for families and caregivers alike, helping manage care with professionalism, empathy, and efficiency.

What You'll Do:

• Respond to all incoming calls, emails, and text messages with care and urgency
• Be the first point of contact for clients, families, caregivers, job seekers, and partners
• Assist families and loved ones in coordinating home care for seniors or individuals with disabilities
• Match caregivers to clients based on care needs and compatibility
• Schedule caregiver shifts and fill urgent or last-minute openings
• Conduct caregiver interviews, background checks, and onboarding
• Maintain organized, compliant employee records
• Participate in a shared on-call rotation to ensure ongoing care coverage
  
  
  

Who You Are:

• Friendly, calm, and professional communicator — by phone, email, and text
• Detail-oriented, organized, and comfortable juggling multiple tasks
• A team player who thrives in a collaborative, fast-paced office
• High school diploma or GED required (college or healthcare experience is a plus)
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience in caregiving, staffing, or customer service is a plus
  
  
  

What We Offer:

• Competitive pay with room to grow
• Health insurance options
• 401(k) with potential employer match
• Paid Time Off and Paid Medical Family Leave
• Team-based, supportive culture
• A meaningful role that connects people to life-changing care
  
  
  

About Griswold Home Care - Shrewsbury:

We help seniors and individuals with disabilities remain independent and safe at home. Our Shrewsbury team supports not only our clients, but also their families and caregivers—ensuring that every interaction is compassionate, professional, and dependable.

Apply today to become the first connection—and the ongoing support—for trusted care.