Care Coordinator

Retain Healthcare; Salisbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading health and social care provider is seeking a Care Coordinator in Salisbury to ensure smooth operations and high-quality client care. The role involves managing a team, overseeing service delivery, and maintaining the company's excellent reputation. Ideal candidates should have relevant experience, qualifications, and a proactive mindset for continuous improvement.

Benefits

Free parking

Company pension scheme

Wellbeing support through Employee Assistance Program

Birthday off

Access to exclusive discounts via Blue Light Card

Qualifications

• Relevant experience in a similar role is expected.
• Must possess a full UK Driving License.
• Strong knowledge of local area and healthcare systems.

Responsibilities

• Manage daily operations and ensure high-quality client care.
• Supervise recruiting and staffing processes.
• Monitor staff attendance and performance.

Skills

Communication

Organization

IT Proficiency

Attention to Detail

Education

NVQ Level 3 in Social Care

Tools

Microsoft Office

Databases

Job description

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Title: Care Co-ordinator (Homecare)

Location: Salisbury

Contracted Hours: 40 hours per week, Monday to Friday, 8:30am – 5:00pm (30-minute unpaid break), on call availability

Salary: £ per annum bonus

About Us:

Retain Healthcare is an experienced, dynamic, and forward-thinking health and social care provider. We offer temporary and permanent recruitment solutions to healthcare establishments and individuals with diverse support needs within their own homes across the South West. With branches in Cheltenham, Chippenham, Salisbury, and Bournemouth, we are the agency of choice for many providers in the local area. Retain Healthcare has grown by reputation to become the go-to provider.

The Role:

As a Care Coordinator, you will be responsible for ensuring the smooth operation of the CQC-regulated branch, supporting individuals in their own homes, maintaining its excellent reputation, seeking new opportunities, and ensuring the care and coordinating team follow company policies as well as national and local guidance.

Main Duties and Responsibilities:

• Ensure the branch continues to grow and develop its homecare service.
• Work alongside the Registered Manager to drive the team and branch towards achieving weekly KPIs, focusing on staff recruitment, increasing client packages, and developing the private funding customer base.
• Ensure the coordinating team creates travel-effective rotas in advance and that clients receive high-quality, consistent service from familiar staff.
• Manage team rosters effectively, matching skills to client needs.
• Report and record safeguarding concerns to the Branch Manager.
• Attend training to expand personal development, utilize reflective practice, and complete learning logs to improve service delivery.
• Approve and record holidays, ensuring adequate staffing levels.
• Monitor staff sickness and absence, working with staff to improve attendance where needed.
• Ensure the homecare service is person-centred, with support plans written to a high standard, and risk assessments carried out and reviewed per company policy. Mentor staff responsible for care plans and risk assessments.

The Ideal Candidate Will Have:

• Relevant experience in a similar role, ideally with NVQ Level 3 in Social Care
• A full UK Driving License
• Strong system proficiency and local area knowledge
• A self-motivated and ambitious mindset
• Exceptional communication skills
• Excellent organization and attention to detail
• Competence with IT systems, Microsoft Office, and databases
• The proven ability to manage and meet tight deadlines

Retain Offers:

• Join a dynamic, collaborative, and expanding team where your contributions are valued.
• Enjoy free parking and support for maintaining a healthy work-life balance.
• Invest in your future with training and competitive pay.
• Your birthday off and a company pension scheme.
• Access exclusive discounts via the Blue Light Card and wellbeing support through our Employee Assistance Program.

Retain Healthcare Ltd and Retain Skills (South West) Ltd are equal opportunities employers. Employment offers are subject to satisfactory references and DBS checks.