Care Coordinator

CCH Group; Rochdale; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Rota Manager to oversee care scheduling and recruitment. This role involves managing weekly care visits, ensuring effective communication with Care Professionals, and maintaining compliance with training requirements. You will have the opportunity to grow your career in a supportive environment that values recognition and professional development. Join a team that celebrates outstanding contributions through monthly awards and fosters a culture of excellence. If you are passionate about care management and looking for a rewarding career, this opportunity is perfect for you.

Benefits

Career Growth Opportunities

Access to Experts

Recognition Awards

Qualifications

• Experience in managing care schedules and rotas effectively.
• Strong communication skills to engage with Care Professionals.

Responsibilities

• Schedule and manage care visits to ensure continuity for clients.
• Collaborate with recruitment to source candidates for branch growth.
• Monitor care delivery and report concerns to management.

Skills

Rota Management

Recruitment

Communication

Reporting

Education

Relevant Experience in Care Management

Tools

ECM System

Job description

Job Description

What you’ll do

Rota Management

• Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
• Deploy new Care Professionals to clients within two weeks of hire.
• Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
• Ensure rota changes are communicated by Thursday of the prior week.
• Manage guaranteed hours contracts to prevent unnecessary top-up payments.
• Oversee annual leave requests to maintain service continuity.

Recruitment & Engagement

• Maintain close contact with Care Professionals through calls and regular meetings.
• Schedule refresher training to meet CQC and contractual requirements.
• Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.

Reporting

• Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
• Monitor ECM to track visit timings and durations, addressing any issues.
• Accurately code canceled hours and maintain digital records for invoicing compliance.
• Report Care Professional absences for absence management.
• Provide thorough handovers for the Out of Hours team.
• Ensure shift reconciliation for accurate payroll processing.

What We Offer

• Career Growth: Leadership opportunities with a trusted sector leader.
• Support: Access to top experts and innovative systems.
• Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.