Care Coordinator

Integrated Care System; Radstock; On-site; GBP 24,000 - 30,000; Full time

Job summary

A community healthcare provider in the UK is seeking a Care Coordinator to support patients in accessing services and coordinating care with GPs and the multidisciplinary team. The ideal candidate will have experience in customer service or healthcare settings and possess strong communication and organizational skills. This role offers opportunities for professional development and the chance to make a meaningful impact on patient lives.

Benefits

Welcoming team environment

Opportunities for professional development

Support from experienced clinicians

Qualifications

• Experience in a people-facing role such as customer service or patient care.
• Experience in healthcare settings like NHS or GP Practice.
• Familiarity with clinical or patient administration systems.

Responsibilities

• Coordinate referrals from GPs and clinical staff.
• Work closely with the multidisciplinary team to streamline care.
• Support patients with accessing services and making appointments.
• Keep accurate records of patient interactions.
• Attend multidisciplinary team meetings.
• Support vaccination and health promotion clinics.

Skills

Customer service

Communication

Organizational skills

Education

Good general education (minimum GCSE level or equivalent)

Tools

Clinical or patient administration systems

Job description

Join Our Compassionate Team and Make a Real Difference

Are you passionate about people, connection, and care? At Hope House Surgery, we are growing our team and looking for a Care Coordinator who thrives on supporting others and making a meaningful impact every day. This role is perfect for someone who is proactive, well-organised, and driven by compassion.

You will play a vital part in improving the lives of our patients by coordinating services, working closely with GPs and the wider Primary Care Network (PCN) team. You will be the link that ensures every patient receives timely, person-centred care, making sure no one falls through the cracks.

Main duties of the job

Key Responsibilities / Job Description

• Coordinate referrals from GPs and clinical staff, linking patients with the right support such as Social Prescribers, the Wellbeing Hub, or community agencies. Follow up to ensure services are delivered effectively.
• Work closely with the multidisciplinary team and external partners to streamline care and share information.
• Support patients with accessing services, including making appointments and arranging transport where necessary.
• Help patients complete healthcare-related paperwork and navigate social care systems.
• Keep accurate, up-to-date records of patient interactions using clinical systems, contributing to data collection and audits.
• Attend and contribute to multidisciplinary team (MDT) meetings, including minute taking when required.
• Support vaccination and health promotion clinics, and assist with Quality and Outcomes Framework (QOF) and other enhanced services.
• Actively listen to patients and carers, collecting feedback and sharing insights to improve care delivery.
• Identify and support individuals who would benefit from personalised care planning, in collaboration with the clinical team.

About us

At Hope House Surgery, we are proud of our team and their desire to work together to support our patients and community. You will benefit from:

• A welcoming and inclusive team environment
• Opportunities for professional development and training
• Support from experienced clinicians and colleagues
• A role that offers true job satisfaction helping patients live healthier, happier lives

Person Specification

Qualifications

• Good general education (minimum GCSE level or equivalent)

Experience

• Experience in a people-facing role e.g., customer service, patient care, community services
• Experience in healthcare settings e.g., NHS, GP Practice, Primary Care
• Familiarity with clinical or patient administration systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a disclosure check will be required to ensure suitability for the role.