Care Coordinator

Home Instead Senior Care; Portsmouth; On-site; GBP 24,000 - 32,000; Full time

Job description

Company Description

Our office was established in 2021 and rated as Outstanding by CQC November 2024. Our mission is to brighten the lives of local older people giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

To perform a variety of duties in the coordination of service for both clients and care professionals whilst providing the highest quality of service to both.

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Conduct Care Consultation and Risk Assessments and develop Care Plans.
• Carry out quality assurance (QA / Service Review) visits.
• Participate in on call during weekdays and one in four weekends.
• Add and maintain all client and Care Professional information onto the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Qualifications

• Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communication skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

You will describe yourself as being:

• Adaptable to Change
• Able to Plan & Organise
• Resilient
• Self-directed
• Able to thrive under pressure

You must have access to reliable transport.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.