Care Coordinator

Care Outlook Community; Oxford; On-site; GBP 25,000 - 28,000; Full time

Job summary

An established industry player in home care is seeking a Care Coordinator to enhance service delivery in Oxford. This role involves managing the care team, ensuring compliance with CQC standards, and providing emergency care services. With a friendly and passionate team, you'll enjoy a collaborative workplace that values professional development. The position offers a competitive salary, ongoing support, and the chance to make a real difference in the lives of vulnerable individuals. If you're committed to improving quality of life and possess the necessary experience, this could be your next exciting opportunity.

Benefits

Company-issued mobile phone

Ongoing support and professional development

20 days holiday plus bank holidays

Qualifications

• Experience in Care Coordination or 2+ years in Health & Social Care.
• Knowledge of CQC standards and compliance.

Responsibilities

• Manage the care team and monitor staff development.
• Create and manage customer care plans ensuring quality service delivery.

Skills

Care Coordination

CQC Standards Knowledge

Staff Management

Emergency Care Services

Communication Skills

Education

NVQ Level 3 in Health & Social Care

Tools

Electronic Rostering Systems

Job description

Care Outlook is an expanding leading home care provider in London and the South East of England since 2005.

Our Care team is friendly, passionate about high-quality support, and we offer a collaborative workplace with opportunities for career development.

We are currently recruiting for a Care Coordinator to maintain and develop our service in Oxford.

Core Duties & Responsibilities as Care Coordinator:

1. Roster and template care calls using an electronic system.
2. Manage the care team, monitor staff development through supervisions, appraisals, and training to ensure high-quality service delivery.
3. Create, manage, and monitor customer care plans, ensuring staff rotas meet service users' needs and aspirations.
4. Ensure care assessments, care, and risk planning meet best practices and customer expectations.
5. Collaborate with the Recruitment Team to ensure sufficient staffing levels both current and future.
6. Provide care services to service users in emergencies, arrange emergency cover when required, and cover calls as needed.
7. Answer telephones promptly and communicate politely and respectfully.
8. Work alongside the Branch Manager to ensure quality standards, complaints, and comments are addressed promptly.
9. Participate in the paid on-call rota.
10. Implement measures to comply with CQC regulations and work towards achieving the best care standards possible.

Benefits for a Care Coordinator include:

• Salary £25,000 - £28,000
• Company-issued mobile phone
• Ongoing support and professional development
• 20 days holiday plus bank holidays
• Opportunity to work with an expanding leading home care provider

Candidate requirements:

• Commitment to improving the quality of life for vulnerable people.
• Flexibility to cover on-call duties as needed.
• Knowledge of CQC standards and compliance.
• Experience with rostering care calls on electronic systems.
• Experience in Care Coordinating or at least 2 years in Health & Social Care (preferred).
• Full driving license and access to a vehicle (preferred).
• NVQ Level 3 in Health & Social Care (preferred).

If you possess the skills and experience above and want to work for an organization that can really make a difference in people's lives, this could be your next role!