Care Coordinator

NHS; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Nottingham is seeking a Care Coordinator to support patients with coordinated care. This position requires strong communication and organisational skills, with a focus on patient interaction and IT competency. Ideal for proactive individuals looking to make a difference in a primary care setting.

Qualifications

• Administrative experience required.
• Experience working with the public is essential.
• Experience in primary care or NHS setting preferred.

Responsibilities

• Identify and support patients benefiting from care coordination.
• Manage appointment bookings and provide care information.
• Maintain accurate clinical records ensuring confidentiality.

Skills

Excellent written and verbal communication skills

Organisational skills

Interpersonal skills

IT competency

Education

GCSE grade A to C (or equivalent) in English and Maths

Tools

Microsoft Office

Job description

Overview

Radford Medical Practice is seeking a Care Coordinator who is passionate about supporting others and making a real difference every day. This role is ideal for someone who is proactive, highly organised and motivated. As a Care Coordinator, you will play a key role in supporting patients in receiving personalised, coordinated care. You will work closely with Primary Care Network (PCN) colleagues to identify and manage a caseload of patients. We are keen to attract a caring and passionate individual to join our experienced team. The post holder will be required to work across our two surgeries covering opening hours of 8am - 6.30pm for 37.5 hours per week.

Main duties

As a patient-contact role, the post holder will be responsible for proactively identifying and supporting patients and their carers in the development of personalised plans, making appointments and in the coordination and navigation across health and care services.

About Us

We are a long standing, busy inner city surgery based across two sites. We currently have around 20,000 patients with a large student population based at the Nottingham Trent University and a smaller diverse population based at our inner city Radford site. For more information about the practice, please have a look at our website www.radfordmedicalpractice.nhs.uk

Details

• Date posted: 08 October 2025
• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Full-time
• Location: Radford Health Centre, Ilkeston Road, Nottingham, NG7 3GW; Nottingham Trent University Student Health Centre, Peel Street, Nottingham, NG1 4FW

Job Description

Job responsibilities

• To proactively identify and support patients who may benefit from care coordination (e.g., frail patients, people with multiple long-term conditions, frequent service users, or those requiring end-of-life care planning)
• To help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care
• To help patients and their families navigate health and social care systems
• To maintain accurate records on clinical systems ensuring data quality and confidentiality at all times
• To have excellent interpersonal and communication skills, with the ability to work sensitively with diverse groups
• To have strong organisational skills with the ability to manage multiple priorities and work independently
• To be competent in the use of IT systems including Microsoft Office

Person Specification

Qualifications

Essential

• GCSE grade A to C (or equivalent) in English and Maths

Experience

Essential

• Administrative experience
• Experience of working with the public
• Competent in the use of IT systems

Desirable

• Experience of working in a primary care or NHS setting

Skills and Attributes

• Proven record of excellent written and verbal communication skills and interpersonal skills
• Excellent organisational and admin skills
• Able to deal with service users sensitively
• Able to work effectively as part of a team
• Able to prioritise and manage own workload
• Willingness to undergo further training and committed to own development

Disclosures

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Employer details

Radford Medical Practice, Radford Health Centre, Ilkeston Road, Nottingham, NG7 3GW

Employer's website: www.radfordmedicalpractice.co.uk