Care Coordinator

Integrated Care System; Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider in Leicester is seeking a Care Coordinator to support patients and manage administrative tasks. The ideal candidate will possess excellent customer service and communication skills, thrive in a fast-paced environment, and have experience in healthcare settings. This is a pivotal role in enhancing patient care and ensuring efficient practice operations.

Qualifications

• Experience in a customer-facing or administrative role.
• Ability to manage confidential information.
• Experience in a healthcare or NHS setting.

Responsibilities

• Manage patient inquiries and incoming calls efficiently.
• Book and amend patient appointments.
• Provide administrative support to the clinical team.

Skills

Customer service

Communication skills

Time management

Empathy

Education

GCSEs in English and Maths

Tools

SystmOne

Job description

Join Our Supportive and Forward-Thinking TeamWe have an exciting opportunity for a motivated and compassionate individual to join our Care Coordinator team. This varied and rewarding role involves regular contact with patientsboth face-to-face and over the phoneas well as a range of administrative tasks that help support the smooth running of the practice.

Were looking for someone who is calm under pressure, friendly, and professional, with a strong work ethic and excellent customer service skills. A flexible approach is essential, as the role is offered on a weekly rota basis covering core hours between 7:45am and 6:30pm, with occasional evening shifts until 8:30pm as part of our extended hours service.

This is a great opportunity to be part of a team that truly values patient-centred care and supports each other in delivering high-quality services to our local community.

Main duties of the job

As a Care Coordinator, your role will be varied and patient-focused, supporting the practice team in delivering high-quality, efficient care. Key responsibilities include:

Respond to patient queries and incoming calls effectively and professionally, seeking guidance when required

Greet patients and visitors at reception in a friendly and courteous manner

Book, cancel, and rearrange appointments using the clinical system

Arrange interpreters for patient appointments when needed

Provide test results to patients where appropriate and in line with practice protocols

Administrative Tasks

Handle administrative queries and patient requests

Register immediately necessary patients when required

Record and maintain up-to-date patient information on the clinical system

Support clinicians and the management team with administrative assistance

Medical Records Management

Scan incoming letters and documents appropriately

Summarise and enter key information from incoming medical records

Manage paper records entering or leaving the practice

Process medical reports and subject access requests in line with GDPR guidance

Reception & General Duties

Carry out reception opening and closing procedures

Provide general administrative support across the practice

Provide cover for team members during staff leave or busy periods

Complete ad-hoc duties as directed by the management team

About us

Humberstone Medical Centre is recruiting for a Care Coordinator. Having apopulation of over 11,000 patients means we require applicants who arecomfortable working in a fast-paced environment and are confident using theirown initiative.

Job responsibilities

We are seeking an enthusiastic and organised Care Coordinator to join our friendly and supportive team. The successful candidate will play a key role in supporting patients through their care journeyoffering coordination, administrative support, and excellent customer service both face-to-face and over the phone.

This is a patient-facing, varied role that also includes general reception duties and back-office tasks, helping to ensure the smooth day-to-day running of the surgery.

Job description

Job responsibilities

We are seeking an enthusiastic and organised Care Coordinator to join our friendly and supportive team. The successful candidate will play a key role in supporting patients through their care journeyoffering coordination, administrative support, and excellent customer service both face-to-face and over the phone.

This is a patient-facing, varied role that also includes general reception duties and back-office tasks, helping to ensure the smooth day-to-day running of the surgery.

Main Duties and Responsibilities

Reception and Patient Services

• Welcome patients and visitors to the practice in a polite and professional manner

• Book, cancel, and amend patient appointments using the clinical system

• Triage appointment needs and escalate urgent queries appropriately

• Manage incoming calls efficiently, recording and redirecting queries as needed

• Handle home visit requests in line with practice protocols

• Register new and temporary patients, ensuring all paperwork is completed accurately

• Advise patients of private service charges, take payments, and issue receipts

• Provide test results in accordance with practice policy

Administrative Support

• Process repeat prescription requests accurately and promptly

• Scan and code documents into patient records

• Summarise incoming medical records

• File and manage electronic correspondence, test results, and reports

• Handle requests for medical reports and Subject Access Requests (SARs)

• Support clinicians and managers with general administrative tasks

• Maintain accurate and up-to-date patient information on the clinical system

Practice Operations

• Perform opening and closing reception procedures

• Maintain a clean, tidy, and welcoming reception and waiting area

• Restock patient information leaflets and other materials as needed

• Undertake duties on a rota basis and provide cover for colleagues during absences

• Assist with chaperoning duties (training provided)

• Comply with all practice policies, procedures, and NHS confidentiality standards

• Work safely and efficiently in line with health and safety guidance

General Requirements

• Act as a positive ambassador for the practice at all times

• Attend team meetings and contribute to service development

• Engage in training and development opportunities relevant to the role

• Carry out other reasonable duties as requested by management

Please note: this job description is not exhaustive and may be subject to change following consultation to meet service needs.

Person Specification

Experience

• Experience working in a customer-facing or administrative role
• Experience in a healthcare, general practice, or NHS setting
• Experience dealing with confidential and sensitive information
• Excellent communication and interpersonal skills, both written and verbal
• Ability to manage time effectively and prioritise workload
• Understanding of the need for patient confidentiality and GDPR
• Ability to work effectively in a busy, fast-paced environment
• Polite, professional, and empathetic manner
• Able to work well independently and as part of a team
• Calm under pressure with a flexible and proactive approach
• Reliable and punctual
• Willingness to learn and adapt
• Experience in a healthcare, general practice, or NHS setting
• Experience using SystmOne
• Knowledge of NHS appointment booking or prescription processes

Qualifications

• GCSEs (or equivalent) in English and Maths
• Evidence of continuing professional development
• Training in confidentiality, data protection, and information governance
• Chaperone training or willingness to undertake training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.