Care Coordinator

NHS; Ipswich; On-site; GBP 24,000 - 26,000; Part time

Job description

Job summary

Are you a team player with excellent communication and administration skills? If you are looking for a job where you can make a real difference, come and join our team!

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life livable. Last year the charity supported over 4,000 patients and their families.

Our most recent Care Quality Commission report rated the hospice as Outstanding

Main duties of the job

Our Care Coordinators work alongside our clinical teams to coordinate patient services in our palliative care coordination hub. The team covers all aspects of work in the hub including being the first point of contact for callers to our 24/7 advice line OneCall. Our team cover shifts on a four week fixed rota, 7 days a week including Bank Holidays, with shifts covering from 8am to 8pm. Full training will be provided.

Salary: WTE £24,729.00 to £25,365.00 plus enhancements for unsocial hours

Interviews: 9th May 2025

About us

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. All posts are subject to a rigorous safer recruitment process, including criminal records disclosure and vetting checks. We have robust safeguarding policies, and staff are expected to undertake regular, mandatory safeguarding training.

The hospice's work is centered on individual needs, providing support in various settings including the home, community, hospital, and hospice. Support is provided through inpatient care, outpatient clinics, home visits, helpline, and bereavement support.

The hospice offers a generous benefits package, including 27 days annual leave, pension scheme, life cover, cycle to work scheme, car leasing, discounts, sick pay, Blue Light Card, Employee Assistance Programme, and more.

Date posted: 24 April 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Permanent

Working pattern: Part-time

Reference number: B0291-25-0018

Location: 565 Foxhall Road, Ipswich, Suffolk, IP3 8LX

Job description

Job responsibilities

JOB SUMMARY

St Elizabeth Hospice provides planned, reactive and coordinated care to patients requiring palliative and end of life care. The care coordinators cover 7 days per week, supporting our palliative care coordination hub, including community, medical, therapy, and emotional wellbeing teams.

SAFEGUARDING RESPONSIBILITIES

• Demonstrate a commitment to keeping adults and young people safe
• Report any disclosures or safeguarding concerns appropriately
• Maintain awareness of hospice safeguarding policies

KEY RELATIONSHIPS INCLUDE:

• Patients, families, and informal carers
• Community, medical, therapy, and emotional wellbeing teams
• Head of Nursing, Suffolk Continuing Healthcare Team, Primary Care teams, hospice multidisciplinary team, community volunteers, Marie Curie, Social Services, Care Agencies, local bereavement services, funeral directors, hospital discharge coordinators, data personnel

RESPONSIBILITIES

OneCall

Provide support to the advice line, handle initial calls, and liaise with services to meet patient needs.

Triage

Process new referrals, liaise with healthcare professionals and patients, ensure records are complete, and coordinate appointments.

Care/Virtual Ward

Signpost, provide information, coordinate visits, and organise care packages for end-of-life patients.

Community Volunteers

Understand volunteer services and support the lead coordinator in their absence.

General

Support understanding of hospice units, maintain accurate records, inform families and professionals of updates, participate in meetings, and handle sensitive information appropriately.

Professional Development

Develop a personal development plan, maintain professional skills.

Personnel Responsibilities

Recognize staff stress, participate in induction and placements, support volunteers.

Educational Responsibilities

Provide feedback on training, support team development.

Organisational Responsibilities

Work within policies, maintain confidentiality, promote hospice values, and ensure resource efficiency.