Care Coordinator

We are seeking a compassionate and organised Care Coordinator to join our team in Hexham, United Kingdom. As a Care Coordinator, you will play a crucial role in ensuring the seamless delivery of high-quality care services to our clients whilst supporting our dedicated care professionals.

Responsibilities

• Develop and maintain efficient schedules for clients and care professionals, considering factors such as travel time, holidays, and last-minute changes
• Match care professionals to new clients, arranging introductions and ensuring compatibility
• Liaise with the client services team to ensure client needs are met and schedules are consistent where possible
• Build and maintain positive relationships with both clients and care professionals
• Collaborate with the recruitment team to ensure adequate staffing levels are maintained
• Conduct care consultations, risk assessments, and develop comprehensive care plans
• Carry out quality assurance visits to ensure service standards are met
• Participate in on-call duties during weekdays and one weekend in four
• Maintain accurate client and care professional information in the electronic scheduling system
• Ensure compliance with equality, diversity, and equal opportunities policies
• Adapt to changing circumstances and resolve scheduling conflicts efficiently
• Contribute to the continuous improvement of care coordination processes

Qualifications

• Proven experience in a scheduling role within home care or a relevant environment such as logistics
• Proficiency in IT systems, including Microsoft Office or Google Suite
• Experience with CRM software and ability to adapt to new technologies
• Excellent communication skills, both verbal and written
• Strong organisational and prioritisation skills with the ability to work calmly under pressure
• Demonstrated ability to work collaboratively in a team environment
• Keen attention to detail and ability to multitask effectively
• Logical and analytical thinking with problem-solving skills
• Self-motivated with the ability to work independently and meet deadlines
• Knowledge of healthcare regulations and standards in the UK
• Understanding of care planning and risk assessment processes
• Empathetic approach with a genuine passion for providing high-quality care
• Resilience and adaptability in managing changing priorities
• Valid UK driving licence (for potential client visits)
• Relevant qualifications in healthcare or social care (desirable)

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.