Care Coordinator

JR United Kingdom; Guildford; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in home care is seeking a passionate Care Coordinator in Guildford. This role involves coordinating care services and managing a team to ensure the highest quality of service for their clients. You will play an integral part in the growth of the company while benefiting from career progression opportunities and a supportive team environment.

Benefits

Free Parking

Team Events

Modern Office Environment

Qualifications

• Experience in care coordination, rostering, and scheduling.
• Liaising with service users and families; working with healthcare professionals.
• Ability to ensure compliance with CQC regulations.

Responsibilities

• Create and manage care service rotas for vulnerable clients.
• Deliver a safe and compliant home care service within CQC guidelines.
• Liaise with social care parties and supervise care staff.

Skills

Care Coordination

Customer Service

Relationship Building

Team Leadership

Safeguarding

Education

NVQ Level 2

NVQ Level 3

Job description

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Areas serviced:- Camberley, Farnborough, Aldershot, Fleet,

Potential for :- CAREER PROGRESSION - TRAINING & DEVELOPMENT (LEVEL 5)

My successful client is looking for a talented individual who is passionate about delivering the utmost service of Home Care to join their successful Team as a Care Coordinator. My client is presently experiencing a period of growth not only in Home Care but also Live-In Care, Day Care Social Activities & Respite. If you are either an experienced Home Care/Domiciliary Care Coordinator/Scheduler/Senior Carer, Field Care Supervisor or Care Team Leader this is a great opportunity to progress your career and be part of their exciting journey!

Other benefits include: - FREE PARKING, TEAM EVENTS, MODERN OFFICE ENVIRONMENT

Reporting to:- Registered Care Manager

Duties will include:-

• Care Coordination/Rostering/Scheduling create and manage Care Service rotas for Vulnerable Clients (Service Users) who receive Care in their own homes & allocate suitable Care Staff to Service User Needs
• Deliver a Safe & Compliant Home Care Service within CQC Guidelines, provide the utmost Customer Service to Services Users and their Families at all times
• Prioritise well being off both Care Staff and Service Users when scheduling Care Calls
• Care Coordination
• Care Plans
• Care Worker Spot Checks
• Administration
• Auditing & Compliance
• Safeguarding of both Care Workers & Clients (Service Users)
• Convert Client (Service User) & Recruitment enquires to the business, liaise with Registered Care Manager & Deputy Care Manager during the process to insure a safe and robust service
• Liaise with Key Social Care Parties:- Social Workers, GP Practices, NHS Discharge Teams, District Nurses, Hospices, CQC and Community Partners
• Deliver Personal Care to Clients (Service Users) in the community when needed in order to comply with CQC regulations
• Be part of a rota'd Team On Call Service
• Actively promote Day Care, Live In, Respite Facilities to Care Team and Local Community in general
• Liaise with and Supervise Field Care Supervisors/Team Leaders and Care Workers in delivering a Safe & Quality Service to Vulnerable Services Users & their families
• Complete further training and development qualifications with support of Registered Manager (NVQ3, Trainer the Trainer, Medication, (potential to study NVQ5 if desired), Complete, understand and put into practice New Compliance/Legal/Safeguarding updates)

Desired experience:

• Care Coordination/Rostering/Scheduling experience in creation and management of rotas for Clients (Service Users) who receive Care in their own homes & allocate Care Staff to the Service User either as a Care Coordinator/Scheduler or Senior Carer, Care Supervisor within a Domiciliary Care/ Home Care environment
• Experience of liaising with Service Users and their Families, Professional Key parties: - Social Workers, GP Practices, NHS Discharge Teams, CQC, and Community Partners to manage a safe and compliant care service to vulnerable people.
• Proven experience of providing the highest standards of Home Care/Domiciliary Care
• Previous experience working with and supporting a team
• Strong relationship building and empathetic negotiation skills
• Ability to convert client and recruitment enquiries for the business; work closely with Registered Care Manager & Deputy Care Manager during this process
• Proficiency in following CQC regulations, Safeguarding Measures
• Supervisory/Team Leader experience

Desired Qualifications: - NVQ Level 2, NVQ Level 3