Care Coordinator

Service Care Solutions Ltd; Enfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A forward-thinking company is seeking a dedicated Care Coordinator to enhance the delivery of care services in Enfield. This pivotal role involves rota planning, monitoring care calls, and providing exceptional customer support. As part of a dynamic Enablement Team, you will ensure efficient service delivery while engaging with service users and professionals alike. With a rolling rota schedule covering various shifts, this position offers a chance to make a real difference in the community. Join a supportive environment that values your contributions and offers competitive pay rates along with numerous benefits.

Benefits

Specialist Consultant Support

Excellent Rates of Pay

Payroll Services Twice a Week

£250 Referral Bonus

Qualifications

• Experience in rota planning within a domiciliary care setting.
• Strong organisational and communication skills.

Responsibilities

• Manage and update electronic rotas via the CM2000 system.
• Monitor and log care calls, addressing missed or late calls.
• Allocate shifts and care visits to outreach carers.

Skills

Rota Planning

Organisational Skills

Communication Skills

Customer Service

Tools

CM2000

Job description

Care Coordinator

Service care Solution are currently recruiting for a Care Coordinator in Enfield

We are seeking a committed Care Coordinator to join our Enablement Team, supporting the effective delivery of care services across Enfield. This vital role focuses on rota planning, call monitoring through the CM2000 system, and frontline customer support. The successful candidate will be part of a rolling rota schedule covering early, day, and evening shifts from 7am–10pm, including alternate weekends.

Pay rate - £14.26 PAYE / £17.54 Umbrella

Main Responsibilities

As a Care Coordinator you will be responsible for:

• Manage and update electronic rotas via the CM2000 call monitoring system.
• Take and manage incoming calls to the main office, ensuring high standards of customer service.
• Monitor and log care calls, identifying and addressing missed or late calls promptly.
• Allocate shifts and care visits to outreach carers and support staff.
• Provide administrative support including data collection, meeting notes, and audit reports.
• Support financial and general admin duties, including use of procurement systems and handling client monies as required.

Requirements:

• Experience in rota planning, ideally within a domiciliary care setting.
• Strong organisational and communication skills.
• Confident handling calls and engaging with service users, carers, families, and professionals.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Care Coordinator role or know of anyone who may be, please contact Emma at Service Care Solutions by email at [e-mail]

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!