Care Co-Ordinator

Great Eccleston Health Centre; Rishton; On-site; GBP 12,000 - 18,000; Part time

Job summary

Great Eccleston Health Centre is seeking a Care Co-ordinator for a part-time role (20 hours per week) in a rural setting. The post supports PCN DES delivery, care planning for complex patients, and digital initiatives to ensure smooth patient journeys through primary care.

The role involves coordinating care with the practice team and multidisciplinary groups, providing admin support to GPs, and contributing to improving patient outcomes. Interview dates to be confirmed.

Qualifications

• Experience of working in a fast-paced environment.
• Competent in the use of IT systems.
• GCSE English Language and Maths (A–C) are required.

Responsibilities

• Act as the first port of call for patients regarding their care.
• Coordinate pathways of care with multi-disciplinary teams.
• Utilise the e-referral system for appointments and admissions.
• Provide audio typing, copy typing and word processing for GPs and health professionals.
• Cover for administration colleagues during sickness/leave.
• Implement new referral pathways and train staff accordingly.
• Assist in arranging correct clinical pathways for care.
• Monitor patient information such as A&E attendance, admissions and medications.
• Identify patients to discuss at practice/PCN level to reduce unplanned admissions.

Skills

IT systems

Education

GCSE English and Maths

NVQ Level 2-3 (Desirable)

Tools

Emis Web

Job description

Job summary

An exciting opportunity has arisen for a highly motivated individual to join our friendly team as a Care Co-Ordinator. If you are looking for a part-time role in a friendly rural location, we may have the ideal position for you. The position is for 20 hours per week, days and times to be confirmed at interview.

Main duties of the job

The introduction of Care Co-ordinators within the Wyre Bridge PCN is a significant opportunity. This is a role which will evolve along with new functions but will involve working with our practice team and wider multidisciplinary teams as a pivotal role in ensuring all patients receive the best possible care and services available.

You will be responsible for helping to plan and co-ordinate the care needs of our most complex patients.

This role will support the practice in the coordination and delivery of key PCN DES delivery and supporting digital initiatives and responsibilities for ensuring the patient journey through primary care and care transfer across the health system is seamless.

About us

Great Eccleston health Centre is a rural GP practice with an excellent reputation for patient care and service provision.

The Practice is part of a two Practice Primary Care Network with Over Wyre Medical Centre known as Wyre Bridge PCN.

The Practice serves a community of 7900 patients

The Practice is forward thinking and recognises the skills and interests of all our team member

Job responsibilities

Main Duties and Responsibilities

Act as the first port of call for patients in relation to their care who are:

• Complex, frail or have specific needs
• Frequent GP appointment attendees
• Recently discharged from hospital
• Requiring signposting

Liaise with multi-disciplinary agencies and secondary care providers to coordinate pathways of care for patients.

To utilise the e-referral system for appointments, bookings and admissions as required.

To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes typing letters, reports, patient referrals, minutes, emails etc. in an accurate and quality manner.

To provide cover for members of the administration team during periods of sickness and annual leave.

Implementing new referral pathways and training/updating other staff members accordingly.

Provide extensive assistance in arranging correct clinical pathways for care.

Monitor patient information relating to (for example), A&E attendance, hospital admission and medications.

Liaise with service providers and clinicians to identify frequent flyers, and new service users utilising risk stratification tools provided and present this information to the network MDT meetings.

Offer personalised support to patients and their carers to manage and co-ordinate their ongoing care. Discuss needs with identified patients and refer where relevant to the PCN social prescribing link worker service.

Identify patients to discuss at practice and PCN level with a view to reducing unplanned admissions and exacerbation of conditions.

Support Quality and Outcome Frameworks and other National and local targets as required.

Raise awareness of health promotion and NHS health checks in practice.

Support immunisation programmes

Person Specification

Qualifications

Essential

• GCSE Grade A to C in English Language and Maths

Desirable

• Evidence of further qualifications e.g. NVQ Level 2-3

Experience

Essential

• Experience of working within a fast-paced responsive environment. Competent in the use of IT systems

Desirable

• Experience of working in Primary Care
• Experience in a health-care related environment
• Experience of Emis Web Clinical system

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.