Care Coordinator

CCH Group; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Rota Manager to oversee care scheduling and enhance service delivery. This role involves managing weekly care visits, ensuring clear communication with Care Professionals, and supporting recruitment efforts to foster branch growth. You will have the opportunity to work closely with a trusted sector leader, engage in career growth, and contribute to a culture of recognition through monthly awards for outstanding contributions. If you are passionate about care management and want to make a difference, this is the perfect opportunity for you.

Benefits

Career Growth Opportunities

Access to Expert Support

Recognition Awards

Qualifications

• Experience in managing care schedules and rotas effectively.
• Strong communication skills for engaging with Care Professionals.

Responsibilities

• Schedule and manage care visits to ensure continuity for clients.
• Maintain close contact with Care Professionals and support recruitment efforts.

Skills

Rota Management

Communication Skills

Organizational Skills

Recruitment

Education

Relevant Experience in Care Management

Tools

ECM Software

Job description

Job Description

What you’ll do

Rota Management

• Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
• Deploy new Care Professionals to clients within two weeks of hire.
• Create and manage monthly rotas in advance to minimize agency use and ensure clear communication.
• Communicate rota changes by Thursday of the prior week.
• Manage guaranteed hours contracts to prevent unnecessary top-up payments.
• Oversee annual leave requests to maintain service continuity.

Recruitment & Engagement

• Maintain close contact with Care Professionals through calls and regular meetings.
• Schedule refresher training to meet CQC and contractual requirements.
• Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.

Reporting

• Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
• Monitor ECM to track visit timings and durations, addressing any issues.
• Code canceled hours accurately and maintain digital records for invoicing compliance.
• Report Care Professional absences for absence management.
• Provide thorough handovers for the Out of Hours team.
• Ensure shift reconciliation for accurate payroll processing.

What We Offer

• Career Growth: Leadership opportunities with a trusted sector leader.
• Support: Access to top experts and innovative systems.
• Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.