Care Coordinator

NHS; Bury St Edmunds; On-site; GBP 24,000 - 30,000; Full time

Job summary

A PCN in Bury St Edmunds is seeking a full-time Care Coordinator to support multiple GP practices and ensure optimal patient care. The role involves working closely with patients and the multidisciplinary team, providing care coordination for vulnerable populations while balancing organizational needs.

Benefits

NHS pension scheme with 20% employer contribution

Contractual Sick Pay

Qualifications

• Experience supporting vulnerable groups within healthcare or community sectors.
• Strong listening and communication skills.
• Ability to deliver person-centered support.

Responsibilities

• Collaborate with patients to develop personalized care plans.
• Assist patients with managing their needs and queries.
• Support multidisciplinary team coordination within the PCN.

Skills

Communication

Organization

Teamwork

Empathy

Time Management

Job description

Bury St Edmunds PCN has an opportunity for a care coordinator to join our primary care network (PCN), supporting five GP practices across the Bury area. The role is full-time, 37.5 hours per week, primarily on Monday and Friday between 08:30 and 18:00, with some weekend hours as needed.

The role involves working closely with practices, the multidisciplinary team (MDT), and the wider PCN to ensure patients receive optimal care. Responsibilities include working on requirements for the PCN Direct Enhanced Service Contract (DES).

Our care coordinators proactively identify and support vulnerable populations, including the frail/elderly and those with long-term conditions, providing care coordination and navigation across health and social care services.

Ideal candidates will have experience in care planning, strong communication skills, and excellent organizational abilities.

Main duties of the job

• Collaborate with patients, families, and carers to improve understanding of health conditions and develop personalized care plans.
• Assist patients in managing their needs by answering queries, managing appointments, and providing clear information to support decision-making.
• Work with GPs and primary care professionals to identify and manage patient caseloads, referring to other professionals as appropriate.
• Support multidisciplinary team coordination within the PCN.
• Promote shared decision-making and prepare staff and patients for these conversations.
• Develop communication channels among GPs, patients, families, carers, and other agencies.
• Maintain referral and intervention records for monitoring and evaluation.
• Assist practices in keeping care records current.
• Contribute to risk assessments and service evaluations.
• Collaborate with commissioners, locality teams, and agencies to develop the role further.

About us

Bury St Edmunds Primary Care Network includes five surgeries serving approximately 67,000 patients in the town and surrounding villages.

Our vision is to provide high-quality, equitable, and respectful care, fostering collaboration among practices, social care, voluntary sectors, community groups, and local residents to deliver inclusive, personalized healthcare.

The PCN currently employs care coordinators, social prescribers, pharmacists, paramedics, health and wellbeing coaches, and technician roles to support GPs and clinical teams in the community.

We offer:

• NHS pension scheme with 20% employer contribution
• Contractual Sick Pay

Job responsibilities

For more details, please see the attached job specification.

Person Specification

Experience

• Experience supporting vulnerable groups within healthcare, voluntary, or community sectors.
• Strong listening and communication skills.
• Knowledge of local resources and how to access them.
• Motivated by helping others with empathy and care.
• Ability to deliver person-centered, non-judgmental support.
• Excellent organizational skills and attention to detail.
• Teamwork skills.
• Respect for patient confidentiality.
• Experience in administrative roles.
• Flexible, cooperative, and adaptable to practice needs.
• Effective time management.
• Discretion and sensitivity in handling information.

Disclosure and Barring Service Check

This position requires a DBS check in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.